QUICK FAQ
- Orders can be made on this website through the Shop link.
- Alternatively, you can also place your order using the Design Your Bag feature
Shipping Policy:
- Review our Shipping Policy at SHIPPING POLICIES – Nalah Bags
To track your order on your profile, you need to be a registered user for this feature to work
DETAILED TRACKING OF YOUR PARCEL ON YOUR PROFILE
- You can access detailed tracking on your profile, which will highlight key manufacturing stages.
- Simply scroll down on your profile to see the detailed process of your order
- Please note that updates may not be provided on a daily basis.
- Step by Step updates will be uploaded throughout the complete process
UPDATES WOULD BE AS FOLLOWS & In certain cases may vary slightly:
- Nalah Office – Order sent off to the factory for your fabulous handbag!
- Nalah Factory – The leather has arrived, signaling the beginning of the handcrafting process —patience is crucial! Embracing the essence of slow fashion
- Nalah Factory- Your handbag is currently being handcrafted by our skilled artisans
- Nalah Factory- Your items are on schedule for delivery on (Estimated delivery date) Handcrafting is currently underway
- Nalah Factory- Packaged and swiftly being sent to the Nalah Office! Now in transit with courier. Once arrived you will receive Tracking Details.
- Order Shipped to you. Courier Guy Parcel Tracking / Pudo Parcel Tracking- Detailed Tracking number and direct Tracking Link.
Our Peak season starts from 15 October 2024 until Christmas Cut off dates 25 November 2024
Due to the current peak season for orders, we are unable to expedite the ordering process.
Each handbag is carefully handcrafted, which makes faster production impossible.
You can anticipate receiving your handbag within 20 to 22 business days.
Your estimated arrival dates will be sent to you via email upon ordering and can also be found on your profile under tracking.
Check out the Returns Policy attached for all the deets
Received the wrong items? We truly apologize for the inconvenience. While we strive to ensure that all orders are accurate, human errors can occasionally happen. Please follow the steps outlined below.
Here’s a step-by-step guide for returning if you have received the incorrect items:
- Inspect Your Order : Upon receiving your items, carefully check that the correct items have been sent to you.
- Report Immediately: If you find that you received the wrong item, report it to us immediately at : info@nalahbags.co.za , or within seven (7) days of receipt. (Email Image of Product, your order details and all other docs)
- Check the Return Window: Remember that returns or exchanges are only accepted within the (7) seven-day period after you receive your product (Claims after the (7) Seven day period will be declined.
- Condition of the Item: Ensure that the item you wish to return or exchange is unused, undamaged, and in its original condition.
- Original Packaging: Ensure that the product still has all the original packaging and ensure that all tags are still attached to the bag (By removing the tags the bag is no longer in it’s original state of packaging)
- Email Your Documentation: Send the images of the incorrect items you received along with your documentation to our designated email address (info@nalahbags.co.za)
- Await Confirmation: Once you have submitted your return request, wait for our confirmation.
- Compliance to our Policy : Be aware that failure to comply with any of these guidelines may lead to an automatic declining or rejecting of your return or exchange request.
By following these steps, you can ensure a smooth return or exchange process for incorrect items received.
IMPORTANT NOTES:
Once we receive the necessary information, our team will assess the situation and advise on the best course of action and next steps.
FULL RETURNS PROCEDURE:
Gift Cards are electronically processed on our server and may require 2-24 hours for completion, depending on order times and any potential loadshedding.
Please note that Gift Cards are processed exclusively during business hours.
CONTACT OUR NALAH WHATSAPP CHAT LINE
071 224 8336
Weekends and Public Holidays may have a delayed response.
GET IN TOUCH WITH US
Order Tracking and Updates: https://www.nalahbags.co.za/tracking-orders
Returns & Refund Policy : https://www.nalahbags.co.za/return-refund-policies/
Shipping Policy: https://www.nalahbags.co.za/shipping-policies
Online Help Centre: https://www.nalahbags.co.za/help-centre
Frequently asked Questions : https://www.nalahbags.co.za/frequently-asked-questions
