Frequently Asked Questions

HOW DO I PLACE AN ORDER?
Orders may be placed on this site in the Shop tab.You may also use the Create your bag option for placing your order as well. You may email us for any special requests or information.

WHICH PAYMENT METHODS DO YOU USE?
Payfast (Credit Card / Debit Card / Instant EFT) Snapscan and mobile Card Facilities at our premises. We also accept manual EFT’s – Your order will only be dispatched once funds have cleared in our bank account.

HOW LONG DO I WAIT FOR MY ORDER?
When you have placed your order and paid online, we will process order, which has a turnaround time of one working day.

Please Take Note:   ***All orders placed on weekends/ Public holidays or after hours will only be processed and packed the next working day.

We will ship your items once processed, You may select the following delivery options:

Fastway Couriers door to door – 2-5 working days for Main Centres (Outlaying areas may take longer and may take up to 7 working days)

Courier Guy door to door – 2- 5 Working days for Main Centres

Postnet to Postnet – You would need to collect your parcel from your Postnet Branch and takes around 2-4 working days.

Send your own courier / Or you may collect in Polokwane

Items are sent from our Polokwane branch – contact us for more information or recommendations for delivery in your specific area

 

MAY I COLLECT MY ORDER?
Yes you may collect. Our Head Office is in Polokwane. Only by appointment. Please contact us for arrangements.

WHAT IS YOUR RETURNS POLICY?
If you are not 100% happy with your handbag or the product is defective. contact us any returns and information. You may also email us at: nalahbags@gmail.com

FRAME OF YOUR NALAH TM BAG

The FRAME of the Original Nalah TM bag is made from Eco Friendly EVA (Ethylene Vinyl Acetate) Our Frames are extremely lightweight and easy to clean and sanitise.

HOW DO I TAKE CARE AND WASH MY EVA SILICONE VINYL BAG?
EVA Silicone Vinyl Body may be wiped off with a wet sponge or cloth with some sunlight liquid. Inners may be handwashed / machine washed on delicate setting or wiped off depending on fabric.

Do not expose your EVA Silicone bag to high temperatures and sun rays for extended time, This may alter the shape of your bag. Do not over load your bag with heavy objects this may damage your frame/ Handles and insert.

HOW DO I TAKE CARE OF MY NEOPRENE TOTE BAG?

Our Neoprenes are machine washable

SHOULDER Nalah TM SLING BAG – VARIATIONS – CAN I CHANGE THE STRAP OR INNER ON MY SHOULDER SLING BAG?

Unfortunately the Sling bags are standard and the bags have no variations. They are sold as is or as advertised. From time to time there are a few different options but these are not standard unfortunately.

I WOULD LIKE TO SELL THESE BAGS IN MY SHOP. WHAT IS YOUR STOCKIST POLICY?
We consider many aspects when approving  Nalah TM Stockists including geographical location and proximity to other Nalah TM stockists. Applications will be emailed and we do have an approval process.

**Please take note that NO 3rd party sellers will be allowed to sell Nalah TM bags even if the agent or stockist is inactive** This is prohibited. Only authorised sellers may advertise and sell our Nalah TM Trademarked handbags** 

Please contact us directly to be considered.

 

WHAT IS THE SIZING OF YOUR HANDBAGS?

•Sling EVA Bag: Approx Size 29cm X 19cm depth 9cm

•Mini EVA Bag: Approx Size 34cm X 29cm depth 12cm.

•Classic EVA  Bag: Approx Size 40cm X 33cm depth 14cm

•Neoprene Tote bags: Approx size: 38cm (length) x 30cm (Height) 24cm side width.

INSERT SIZINGS AND INFORMATION

We receive our inserts from a few different suppliers and we have different types of fabric inserts from Canvas to softer twill fabrics. Some of the inserts are larger than others depending on which fabric is used or from different suppliers but they all fit into our NALAH TM handbags. Some of the inserts are lined and others are waterproof, if you are unsure about anything please contact us directly.

All our inserts have inside pockets.

 

IMAGES ON WEBSITE OF ITEMS- DO COLOURS VARY?

The images on the website are taken without any natural light in a Catalogue box. The colours are edited closest to the natural colour of the frames etc. In certain cases the colours may appear brighter or darker depending on your mobile / PC screen. If unsure about a colour please contact us directly for any information.