Frequently Asked Questions

HOW DO I PLACE AN ORDER?
Orders may be placed on this site in the Shop tab.You may also use the Create your bag option for placing your order as well. You may email us or contact us  for any special requests or information.

WHICH PAYMENT METHODS DO YOU USE?
Payfast (Credit Card / Debit Card / Instant EFT) Snapscan and mobile Card Facilities at our premises. We also accept manual EFT’s – Your order will only be dispatched once funds have cleared in our bank account.

Take note that if you choose the manual EFT method: We can only reserve stock for your order once payment is received in our bank account. Stock is not guaranteed if payment is not made immediate payments as they can take up to 2 working days to reflect when making normal payments.

Visit our Terms and Conditions for more information

MAY I COLLECT MY ORDER?
Yes you may collect. Our Head Office is in Polokwane. Only by appointment. Please contact us for arrangements. Please allow **one working day for processing your order. Funds to be cleared in bank account before items are released. Collections only during weekdays. Usual collection times are from 14h00 daily.

MAY I SEND MY OWN COURIER TO COLLECT?

Yes you may send your own Courier. Items will only be released once payment reflects in Nalah Bags Bank account. Please contact us for arrangements. Please allow one working day for processing your order. Funds to be cleared in bank account before items are released.

WHAT IS YOUR RETURNS or Exchange POLICY?

View our Terms and Conditions for all info and procedures to follow when returning or exchanging items.

Click on: https://www.nalahbags.co.za/terms-and-conditions/

FRAME OF YOUR NALAH TM BAG

Our Handbags are from a Italian-Inspired design.

FRAME of the Original Nalah TM bag is made from Eco Friendly EVA (Ethylene Vinyl Acetate)Vinyl rubber. Our Frames are high quality and extremely lightweight and easy to clean and sanitise.

Sizing of the frames might differ slightly by 1-1,5cm depending on factory colours etc. Colours may also differ slightly from time to time depending on factory design.

HOW DO I TAKE CARE AND WASH MY EVA RUBBER VINYL FRAME / BAG?
EVA Silicone Vinyl Body may be wiped off with a wet sponge or cloth with some sunlight liquid. Inners may be handwashed / machine washed on delicate setting or wiped off depending on fabric.

Do not expose your EVA Silicone bag to high temperatures and sun rays for extended time, This may alter the shape of your bag. Do not over load your bag with heavy objects this may damage your frame/ Handles and insert.

HANDLES AND STRAPS INFORMATION

We have different handles for our Nalah TM handbags.

  1. Genuine South African Leather –  in various colours and styles. They are extremely soft and very durable. Always ensure that you take care of your leather handles with a cleaner/ conditioning oil specifically for leather at your closest leather shop or outlet  for them to last the maximum time.
  2. PU / Faux This is artificial/ synthetic leather – These are more cost effective but are not as durable as our  genuine leather (Keep in mind when purchasing)
  3. Rope Handles – Rope handles are sturdy/hard handles- These may be removed and hand washed. Keep in mind when washing that they are not exposed to sharp edges as they may fray.

MOOD FLAP & STRAPS

  1. Genuine South African Leather Handles and Straps –  in various colours and styles. They are extremely soft and very durable. Always ensure that you take care of your leather handles with a cleaner/ conditioning oil specifically for leather at your closest leather shop or outlet  for them to last the maximum time.
  2. Mood Flap – Genuine Printed South African Leather- Please ensure you care for your leather with a leather cleaner / conditioning oil or cream specifically for genuine leather.

 

INSERT INFORMATION- SIZINGS AND TAKING CARE OF YOUR INSERT

We receive our inserts from a few different suppliers and we have different types of fabric inserts from Canvas / PU Leather and softer twill fabrics.

Take Note: Some of the inserts are larger or smaller than others depending on which fabric is used or from different suppliers but they all fit into our NALAH TM handbags. They do however might be smaller or larger in certain cases to allow for larger/ smaller Frames.

**Canvas fabric** fits smaller into the frames and the fabric is a little stiffer.

**Twill fabric** the insert fits into the bag a little larger to allow for slightly larger frames. Our frame sizes may differ by 1cm – 1,5cm depending on colours and batches. The sizing of the Inserts are made to try and fit all sizing Frames.

**PU Leather*the insert fits into the bag a little larger to allow for slightly larger frames. Our frame sizes may differ by 1cm – 1,5cm depending on colours and batches. The sizing of the Inserts are made to try and fit all sizing Frames.

Some of the inserts are lined and others are waterproof, if you are unsure about anything please contact us.

All our inserts have inside pockets.

*Taking care of your inserts: 

  1. Canvas – Hand wash or you may wash on a delicate setting on your washing machine.
  2. Soft Twill Cloth – Hand Wash or you may wash on a delicate setting on your washing machine.
  3. PU Leather – Wipe clean only.

 

HOW DO I TAKE CARE OF MY NEOPRENE TOTE BAG?

Our Neoprenes are machine washable

SHOULDER Nalah TM SLING BAG – VARIATIONS – CAN I CHANGE THE STRAP OR INNER ON MY SHOULDER SLING BAG?

Unfortunately the Sling bags are standard and the bags have no variations. They are sold as is or as advertised. From time to time there are a few different options but these are not standard unfortunately.

I WOULD LIKE TO SELL THESE BAGS IN MY SHOP. WHAT IS YOUR STOCKIST POLICY?
We consider many aspects when approving  Nalah TM Stockists including geographical location and proximity to other Nalah TM stockists and Head Office. Applications will be emailed and we do have an approval process. In some cases areas/provinces are reserved for a specific stockist- Depending on agreements.

**Please take note that NO 3rd party sellers will be allowed to sell Nalah TM bags even if the agent or stockist is inactive** This is prohibited. Only authorised sellers may advertise and sell our Nalah TM Trademarked handbags** 

Please contact us directly to be considered.

 

WHAT IS THE SIZING OF YOUR HANDBAGS?

WE HAVE 5 DIFFERENT EVA BAGS AVAILABLE –

  • Sling EVA Bag:        Approx Size 29cm X 19cm depth 9cm
  • Mood EVA Bag:      Approx Size 25cm X 17cm Depth 10cm
  • Divine EVA Bag:     Approx Size 35cm X 25cm Depth 10cm
  • Mini EVA Bag:         Approx Size 34cm X 29cm depth 12cm
  • Classic EVA Bag:   Approx Size 40cm X 33cm depth 14cm

••We indicate as approx size as some sizing differ slightly and may differ 1 -2cm in certain cases•

NEOPRENE BAG:

  • Neoprene Tote bags: Approx size: 38cm (length) x 30cm (Height) 24cm side width.

 

IMAGES ON WEBSITE OF ITEMS AND CREATE YOUR BAG- DO COLOURS VARY?

The images on the website are taken without any natural light in a Catalogue box. On Create your bag images pixels are compressed and may appear darker. The colours are edited closest to the natural colour of the frames etc. In certain cases the colours may appear brighter or darker depending on your mobile / PC screen. If unsure about a colour please contact us directly for any information.

CREATE YOUR BAG AND SIZING AND GENERAL INFO ABOUT PRODUCTS

Create your bag is a feature on our website to see what the final result of your handbag will look like. If you need any information about handles or inserts – Please view them in the “Shop” tab so see more information- Length of Handles / Genuine Leather / PU Leather etc. Insert information is available on the “Shop” Tab as well and this relates to Fabrics / Sizing and in some cases colours of zips etc. Check these before you place your order on Create your bag to ensure that you have selected correct items. Colours may seem darker on the create your bag function- Pixels are compressed and may seem darker.

GENUINE LEATHER INFORMATION ON ALL NALAH PRODUCTS

Our Proudly South African Genuine leather handles and Front flaps are handmade goods – Handmade goods tend to contain slight variations due to the maker being human. Real leather is a natural product and will often display traces of the animal’s past life, such as brand marks, wrinkles, veins, threads, healed scars and different fibre density and colouring will remain visible after the aniline dying process. Ensure Leather care is done on all leather goods.

GIFT CARDS

We do have Gift Cards available on the website.

Please refer to Terms & Conditions