Frequently Asked Questions

 


NALAH BAG ITEMS ON WEBSITE? DO YOU SELL COMPLETE MADE UP HANDBAGS?

Nalah TM Items are sold separately (Frames / Inserts and Handles) – Create your own complete bag by choosing your own Frame / Insert and Handles in our different categories on our shop / product section and Create your bag section.

HOW DO I PLACE AN ORDER?
Orders may be placed on this site in the Shop tab.You may also use the Create your bag option for placing your order as well. If you use the Create your bag option – always ensure that you check all the information of each item (Sizing / Colour etc on the “Shop” for more or additional Information)

You may email us at : Info@nalahbags.co.za or contact us  for any special requests or information.

WHICH PAYMENT METHODS DO YOU USE?

  1. Payfast – The Ultimate online payment solution.  Payfast offers Credit and Debit Card payments.
  2. Payfast is committed to keeping information secure. Payfast has a multitude of checks in place to protect buyers and sellers from fraudulant transactions. When paying with this payment method- your items will be dispatched immediately without any delays. (Always allow 1 business day for processing)
  3. Manual EFT Option– Please take note that Nalah bags do not process orders until payment cleared in our bank account. Items cannot be reserved without payment or Proof of Payment. We will keep your order on hold for 24 Hours, after 24 Hours we will automatically  cancel the order. Your orders will only be sent out 1 Business day after payment reflects in our bank account, this allows for packing and preparing your handbag for delivery.
  4. If Manual EFT payments are made on weekends and after hours and it is a regular payment it will only reflect the next business day after 19h00. Always allow enough time for us to process your order.

    TAKE NOTE: We only reserve stock for your order once payment is received in our bank account. If you would like your stock to be reserved please ensure you make an immediate payment and not a regular transfer to avoid disappointment with low stock or popular items. Ensure Proof of Payment is emailed for stock to be reserved. 

    IMPORTANT: When manual EFT’s are done, stock can not be reserved and if another order is placed for the same item and instant payment or card payment is received by another customer it will go to the first PAID customer. Please ensure Proof of Payment is sent immediately to reserve items or within 24Hours after your order is placed. Items will be reserved if Proof of Payment is emailed.

    EFT Payments and Sale/ Discounted/ Black Friday Items: Immediate payments to be made to reserve your items. Sale Items are last of a product and limited stock. Payment to be made within 4 Hours- No payment will result in order being cancelled.

    This information is also on our Terms and Conditions at checkout and on our website.

WHEN WILL I RECEIVE MY ORDER AND WHAT IS YOUR DELIVERY POLICY?

Your order will be processed within 1 Business day after payment has been made and funds have cleared.

Orders will not be processed on weekends / after hours and public holidays. Your order will only be processed the next working day and will be sent out within the next 24 Hours.

Your order should reach you between 2-7 working days after it has been dispatched, you will receive an email with the tracking details.  Outlaying areas may take up to 7 working days.

Deliveries to your door will be charged at a flat rate of R99

MAY I COLLECT MY ORDER?
Yes you may collect. Our Head Office is in Polokwane.  Appointment basis only.

Please contact us for arrangements. Please allow **one working day for processing your order. Funds to be cleared in bank account before items are released.

Collections only during weekdays.

Usual collection times are from 14h00 daily.

Showroom collections may also be arranged- Please advise us.

MAY I SEND MY OWN COURIER TO COLLECT?

Yes you may send your own Courier. Items will only be released once payment reflects in Nalah Bags Bank account. Please contact us for arrangements. Please allow one working day for processing your order. Funds to be cleared in bank account before items are released.

WHAT IS YOUR RETURNS or Exchange POLICY?

View our Terms and Conditions for all info and procedures to follow when returning or exchanging items.

Click on: https://www.nalahbags.co.za/terms-and-conditions/

FRAME OF YOUR EVA NALAH TM BAG

Our Handbags are from a Italian-Inspired design.

FRAME of the Original Nalah TM bag is made from Eco Friendly EVA (Ethylene Vinyl Acetate) VINYL . Our Frames are high quality and extremely lightweight and easy to clean and sanitise.

Sizing of the frames might differ slightly by 1-1,5cm depending on factory colours etc. Colours may also differ slightly from time to time depending on factory design. See size Chart attached and on each item.

Refer to Terms and Conditions for Care Instructions.

HANDLES AND STRAPS INFORMATION

We have different handles for our Nalah TM handbags.

  1. Genuine South African Leather (Mopane Leather)– Mopane leather in various colours and styles. They are extremely soft and very durable. Always ensure that you take care of your leather handles with a cleaner/ conditioning oil specifically for leather at your closest leather shop or outlet  for them to last the maximum time.
  2. Genuine South african Leather (Diesel) Diesel Leather is an aniline effect leather. Buffed and then coated in oil – then burned through an ironing press to achieve the effect. Once in use, the oil disperses into the hide, softening the leather from the inside out. This creates a 2 tone colour distress appearance with a soft velvet touch.
  3. PU /Microfibre/ Faux This is artificial/ synthetic leather – These are more cost effective but are not as durable as our  genuine leather (Keep in mind when purchasing) They might also not be as soft as our genuine leather.
  4. Rope Handles – Rope handles are sturdy/hard handles
  5. Nalah bags are a fashion accessory designed to carry small lightweight items. The maximum recommended load of the bag is 2kg. Do not overload your bag with heavy objects. This will cause damage to your Frame / Insert and also your handcrafted leather handles.

Genuine Leather Nalah TM Branded Handles are made exclusively for the Nalah TM Brand and are intended for use on the Nalah TM Frame.

MOOD FLAP & STRAPS

  1. Genuine South African Leather Handles and Straps –  in various colours and styles. They are extremely soft and very durable. Always ensure that you take care of your leather handles with a cleaner/ conditioning oil specifically for leather at your closest leather shop or outlet  for them to last the maximum time.
  2. Mood Flap – Genuine Printed South African Leather- Please ensure you care for your leather with a leather cleaner / conditioning oil or cream specifically for genuine leather.
  3. Nalah bags are a fashion accessory designed to carry small lightweight items. The maximum recommended load of the bag is 2kg. Do not overload your bag with heavy objects. This will cause damage to your Frame / Insert and also your handcrafted leather handles.

 

INSERT INFORMATION- SIZINGS AND TAKING CARE OF YOUR INSERT

We receive our inserts from a few different suppliers and we have different types of fabric inserts from Canvas / PU Leather and softer twill fabrics.

Take Note: Some of the inserts are larger or smaller than others depending on which fabric is used or from different suppliers but they all fit into our NALAH TM handbags. They do however might be smaller or larger in certain cases to allow for larger/ smaller Frames. Nalah Insets are intended for use only in the Nalah TM Frames.

Take Note of the insert Fabrics: Some of the softer and very soft inserts may not sit as stiff into our frames as other inserts- Always check our Product information in the Shop area on each item before purchasing the inserts.

**Canvas Fabric – Manufactured in SA and fits perfectly in our Nalah Frames. Most Canvas fabrics are waterproof and sit stiff and upright in our frames.

*Soft Twill fabric – Manufactured in SA and fits perfectly into our Nalah frames. The Fabric is a little softer than canvas

*Soft Printed cotton Canvas– Manufactured in SA and fits perfectly into our Nalah frames. The Fabric is lightweight and softer than canvas and may not sit stiff in your frame.

*Very soft Velvet-Manufactured in SA and fits perfectly into our Nalah frames. This fabric is very soft and may not sit stiff in your frame.

*Printed Velvet – Manufactured in SA and fits perfectly in our Nalah Frames. This fabric is stiff and thicker weighted fabric

Some of the inserts are lined and others are waterproof, if you are unsure about anything please contact us. If you need any additional information regarding the insert Fabrics.

All our inserts have inside pockets.

**Twill fabric** the insert fits into the bag a little larger to allow for slightly larger frames. Our frame sizes may differ by 1cm – 1,5cm depending on colours and batches. The sizing of the Inserts are made to try and fit all sizing Frames.

**PU Leather*the insert fits into the bag a little larger to allow for slightly larger frames. Our frame sizes may differ by 1cm – 1,5cm depending on colours and batches. The sizing of the Inserts are made to try and fit all sizing Frames.

 

*Taking care of your inserts: 

  1. Canvas – Hand wash or you may wash on a delicate setting on your washing machine.
  2. Soft Twill Cloth – Hand Wash or you may wash on a delicate setting on your washing machine.
  3. PU Leather – Wipe clean only.
  4. Nalah bags are a fashion accessory designed to carry small lightweight items. The maximum recommended load of the bag is 2kg. Do not overload your bag with heavy objects. This will cause damage to your Frame / Insert and also your handcrafted leather handles.

 

REMOVING YOUR HANDLES / INSERT FROM THE FRAME?

Removing – Turn plastic caps anticlockwise, they will be tight. Adding back – turn clockwise and ensure that they are tightly fitted otherwise they will come undone whilst using your bag.

SHOULDER Nalah TM SLING BAG – VARIATIONS – CAN I CHANGE THE STRAP OR INNER ON MY SHOULDER SLING BAG?

Unfortunately the Sling bags are standard and the bags have no variations. They are sold as is or as advertised. From time to time there are a few different options but these are not standard unfortunately.

I WOULD LIKE TO SELL THESE BAGS IN MY SHOP. WHAT IS YOUR STOCKIST POLICY?
We consider many aspects when approving  Nalah TM Stockists including geographical location and proximity to other Nalah TM stockists and Head Office.  Refer to Stockist page.

 

WHAT IS THE SIZING OF YOUR HANDBAGS?

WE HAVE 5 DIFFERENT EVA BAGS AVAILABLE –

  • Sling EVA Bag:        Approx Size 29cm X 19cm depth 9cm (Smallest Size)
  • Mood EVA Bag:      Approx Size 25cm X 17cm Depth 10cm
  • Divine EVA Bag:     Approx Size 35cm X 25cm Depth 10cm
  • Mini EVA Bag:         Approx Size 34cm X 29cm depth 12cm
  • Classic EVA Bag:   Approx Size 40cm X 33cm depth 14cm (Largest Size)

 

••We indicate as approx size as some sizing differ slightly and may differ 1 -2cm in certain cases•

KIDDIES RANGE SILICONE BAGS SIZE:

Kiddies Silicone backpacks:  25,2cm X 21cm Depth 7,5cm

SIZING OF BAGS – SIZE CHARTS AVAILABLE

as per below is available on each Frame on the website in the shop tab. Pictures / Images are also an indication of what the sizing of the bags are against your body.

 

IMAGES ON WEBSITE OF ITEMS AND CREATE YOUR BAG- DO COLOURS VARY?

The images on the website are taken without any natural light in a Catalogue box. On Create your bag images pixels are compressed and may appear darker. The colours are edited closest to the natural colour of the frames etc. In certain cases the colours may appear brighter or darker depending on your mobile / PC screen. If unsure about a colour please contact us directly for any information.

CREATE YOUR BAG AND SIZING AND GENERAL INFO ABOUT PRODUCTS

Create your bag is a feature on our website to see what the final result of your handbag will look like. If you need any information about handles or inserts – Please view them in the “Shop” tab so see more information- Length of Handles / Genuine Leather / PU Leather etc. Insert information is available on the “Shop” Tab as well and this relates to Fabrics / Sizing and in some cases colours of zips etc. Check these before you place your order on Create your bag to ensure that you have selected correct items. Colours may seem darker on the create your bag function- Pixels are compressed and may seem darker.

Keep in mind – stock is not updated immediately when purchased on create your bag, This is done manually on a daily basis.

GENUINE LEATHER INFORMATION ON ALL NALAH PRODUCTS

Our Proudly South African Genuine leather handles and Front flaps are handmade goods – Handmade goods tend to contain slight variations due to the maker being human. Real leather is a natural product and will often display traces of the animal’s past life, such as brand marks, wrinkles, veins, threads, healed scars and different fibre density and colouring will remain visible after the aniline dying process. Our Leather items are handmade and items may vary or have slight Variations. Ensure Leather care is done on all leather goods.

LEATHER CARE

  • The better you care for your leather product the better it will age.
  • We must remember that leather is in fact skin, it can dry, crack, stain & warp
  • Handle with clean hands
  • Avoid any liquids and exposure to direct sunlight or heat
  • Avoid using Alcohol Sanitisers on our Leather items.
  • Remove dirt with a clean soft damp or dry cloth and appropriate leather cleaner from your local leather outlet or shop.
  • If your product gets to dry, massage a high-quality leather conditioner of your choice into the leather and use clean cloth to gently wipe off excess
  • Don’t use any household products and chemicals
  • Should your product get wet, allow it to dry slowly and naturally in an airy location.

GIFT CARDS

We do have Gift Cards available on the website.

Gift Cards are not refundable.

  1. Shipping Option at checkout: Choose shipping if you would like to include shipping for your gift card recipient. Once the Gift Card is used (eg: Total R1299 Gift Card purchased includes Shipping – The R99 for shipping will not reflect as a available amount -The website will show R1200 purchase that includes Free Shipping which is your R99 included)

2.  No shipping (you choose at checkout -Collection in Polokwane) then there will be zero Shipping for your total purchase however- Your recipient will have to pay the shipping costs upon order of their handbag/ accessories.

 

 

Please refer to Terms & Conditions

For more information : info@nalahbags.co.za

SALE / DISCOUNTED ITEMS (INCL BLACK FRIDAY)

May I exchange or return my Sale / Discounted items?

Sale / Discounted items are not eligible for Refunds / returns or exchanges unless the items are faulty or defective.  Also read our Terms and Conditions.

Sale Items are last of a product and very limited stock. Availability of Sale item stock is not guaranteed. Head office will advise if your item is not available and will offer you a refund or a replacement during the course of the day you placed your order.

Always check items descriptions / Information / Colours / Fabric Textiles / Sizing on our Shop Tab for all info on our items before you purchase them. Create your Bag is only an indication on the completed item and can not give you more information on the selected items.

Manual EFT Payments and Sale/ Discounted/ Black Friday Items:

Immediate payments to be made to reserve your items.

Sale Items are last of a product and limited stock. Availability of Sale item stock is not guaranteed. Head office will advise if your item is not available and will offer you a refund or a replacement during the course of the day you placed your order.

Payment to be made within 4 Hours- No payment will result in order being cancelled.