It is important to us that you know how to look after your NALAH pieces, in order for you to be able to enjoy them for longer, so we have listed a few tips based on regularly asked questions:

• • Keep the leather clean. Try to brush your leather down with a damp cloth at least once a week.
  • Start by brushing off any dirt or grime from the leather with your hand, then switch to a damp cloth and wipe the surface of the leather.
  • It is important to not use any soaps or cleansers.
  • Avoid getting your leather very wet.
  • Dry your leather slowly. Do not use heat or direct sunlight to dry the leather.
  • Do not store your piece in plastic containers/bags as leather needs to breathe.
  • Do not store in direct sunlight this will bend your bag out of shape or change your original colour.
  • Do not allow cosmetics, perfumes or hand creams to come in contact with the leather. In case of a spill, clean thoroughly with a damp cloth to avoid stains.
  • Do not use any chemicals such as scotch guard products unless tested and approved.
  • If hard friction or sharp objects are applied to your handbag, to the top finishing layer it will damage. This is irreparable as it is full-grain leather.

Lastly, it is very important to remember that any genuine leather product will age with time. In other words it will change colour and get a character of its own during normal use. If you take good care care of your leather product and it will last you a life time. 

Canvas Handbags Care Guidelines:

• We utilize Oxford Canvas for all our Canvas Handbags.
• Prolonged exposure to sunlight or excessive heat can harm your Canvas fabric.
• Handle the handbag with clean hands.
• Avoid contact with liquids, direct sunlight, or heat.
• Clean dirt with a soft cotton cloth, damp or dry, as part of the Leather care instructions below.
• Refrain from using household products, chemicals, or alcohol sanitizers.
• Do not overload the handbag with heavy items to prevent Canvas damage and tearing over time.
• Overfilling may lead to Canvas damage and tearing in the long run, stressing the stitching.
• If the product gets wet, let it dry slowly in a well-ventilated area.
• Proper care of leather items ensures their durability and suppleness.
• Pay special attention to items used frequently.
• Prevent scratching the bag against rough surfaces to avoid damaging the canvas.
• Scuffing may occur based on individual lifestyle and usage.
• Take care to prevent scuffing or scratching your bags.
• Note that normal wear and tear includes scuffing, scratching, leather bending due to contents or usage, softening of leather, and slight stretching (considered normal wear and tear, not a defect).

Handbags are fashion accessories meant for daily personal items; avoid carrying heavy objects

Nalah bags will not be responsible for any damages arising from misuse, abuse or neglect of your items and general wear and tear.

• *Special Care for Reinforced Frames in Leather Bags**
• Reinforced frames require extra attention as a reinforcement is inserted into the leather to give the bag structure.
• **Consider this before purchasing reinforced frames**.
• *Maintenance Tips for Leather Bags:**
• Reinforced leather frames may change shape over time due to the contents placed in the bag, which is a natural process for leather.
• Immediate leather care is essential upon receiving your handbag to preserve its beauty and value.
• Diesel full-grain leather is durable and may scratch but lacks harsh coatings found in other leathers.
• *Everyday Care:**
• Regular conditioning and daily care are crucial to maintain your handbag’s longevity.
• Follow simple rules to prevent unnecessary wear and tear and extend the life of your handbag for years.
• *Tips for Leather Care:**
• Leather can stretch and soften over time.
• Avoid overfilling your handbag to retain its original frame shape.
• Extra care is needed for leather frames reinforced with a type of plastic to prevent bending or cracking.
• Weekly wiping with a soft cloth helps maintain the bag’s appearance.
• Be cautious of items that can scratch or scuff your leather handbag.
• Wet leather requires special care and protection from sunlight.
• Store leather away from direct sunlight and avoid plastic bags for storage.
• Prevent leaving your handbag in a hot vehicle for extended periods.
• Use leather care products regularly to preserve the leather.
• Be mindful of how you store and handle your handbag to avoid scuffing or rubbing against objects.
• Properly store handles on top of the bag when not in use.
• Follow guidelines for removing handles from the Nalah frame to ensure durability.
• *Note on Wear and Tear:**
• Normal wear and tear may include scuffing, scratching, leather softening, slight stretching, and shape changes due to contents or external factors.

Reinforced frames are designed to maintain an upright position but may still lose shape sideways over time. Refer to care instructions to minimize bending.

Yes Scratches are inevitable.

• Full Grain Leather is a durable and flexible material.
• It will be vulnerable to scratches. Scratches are unavoidable.
• Always take note that even the most resistant leather can still be susceptible to scratches.
• Minor scuffing or scratches can normally be fixed with a leather conditioner or wax, Ensure that you buff the bag after applying product to avoid build up of product.

Scratches on leather is a natural occurrence and handbags will not be replaced because of scratching or scuffing.

Scratches will happen on Full Grain leathers because their is no coatings on the leathers.

If you prefer a different kind of leather with a coating please contact our offices before you place your order for this request. Info@nalahbags.co.za

Important Laminated Fabric Care

• Handmade items may show slight variations in stitching, color, and structure.
• Clean your laminated bag with a wet cloth
• No harsh Chemicals
• Please note that any Sunscreen or harsh liquids spilt inside your bag and create a reaction and bubbling of PVC cover will result. Nalah bags will not be responsible for this type of damage to the bag.
• When using as a beach bag, be careful to overload with drinks, this bag is not suitable as a cooler bag and is not sturdy enough for heavy objects.
• Do not leave your bag in direct sunlight for long periods of time, this may cause a reaction and your PVC may bubble and cause permanent damage
• Normal use may cause scratches, especially on frequently used items.
• Store the bag carefully to avoid creases, creases may cause bubbling and the PVC to lift.
• Laminated bags will naturally change shape, soften, or bend with use, a natural process, not a defect.
• When your bag is wet, dry it with a cloth, leave it out to dry.
• Once bag is completely dry you can store. If bag is not completely dry it will mold.

If your bag is moldy / has creases or bubbles due to neglect we will not refund or return & exchange.