Shipping Policy

Delivery/ Shipping and Collection Policy:

  • Nalah TM Bags and Accessories Pty Ltd offers door to door courier Delivery services.
  • Your Order will be processed within **1 Business day after payment has been received in our bank account. (The above excludes our new Desiree Genuine Leather Bag as this is not a stock item- See below)
  • Orders will not be processed on weekends or public holidays.
  • Orders are processed within normal business hours only.
  • Any orders that are placed and paid after hours – it will only be processed the next business day when payment is received.
  • Payments are only processed within business hours.
  • Your order will be sent out 24 Hours after being processed for all in stock items.
  • Your Order should reach you within 5 – 7 business days after processing for all in stock items, depending on your delivery area- (The above excludes our new Desiree Genuine Leather bag as it is a non stock item – see section below)
  • Outlaying areas may take longer for delivery depending on the Courier routes. ***Weekends are excluded**
  • The Courier Guys is used for all our deliveries.
  • Parcels are delivered on weekdays between 8h00 and 17h00.
  • Delivery/Courier costs are for your own account at a flat rate of R99
  • Tracking – You will receive a tracking number via email once your order is dispatched or ready for courier collections.
  • Collections in Polokwane – Email us : info@nalahbags.co.za
  • Own Courier – Email us : info@nalahbags.co.za

DESIREE GENUINE LEATHER BAGS DELIVERY AND AVAILABILITY :

  • The Desiree Genuine Leather bags are not kept in stock due to high volumes of orders and popularity.
  • Lead Time for the Desiree bags are between 7-10 Working days after payments have been received and confirmed.
  • The above lead time excludes Courier days and processing  after they have arrived at head office.
  • Once the Genuine leather bags have been received by Head Office we will confirm via email on delivery dates

General AVAILABILITY of Stock:

  • Limited Stock available per item.
  • Leather Handbags may take 7-10 Working days after payments have been received • This is due to high volumes of orders*
  • Restocking any items are not guaranteed ~~This way we stay true to our values of offering exclusivity items
  • Stock Subject to availability•

Sale items / Black Friday Deals:

  • Limited Stock Available per item
  • Shipping for Black Friday deals may take longer than usual due to high volume orders placed – Shipping between 7-10 working days-
  • Sale / black Friday deals are for our Website Head Office orders only.
  • Restocking any items are not guaranteed ~~This way we stay true to our values of offering exclusivity items

Gift Cards:

  • Once payments have been received and confirmed your gift card will be emailed to you with your unique code.
  • Payments are processed within business hours only.
  • Gift cards are processed and emailed within business hours only.
  • Gift Cards are not refundable / non redeemable for cash.
  • For any information please send us an email : info@nalahbags.co.za