Exchange and Refund PolicyRefund Policy Returns and Repairs Policy Manufacturing Defects Non Defects - Wear and Tear Out of 6 Month Warranty - Repair Guide 6 Month Warranty Repair Guide Nalah Bags – Return & Defect Request (Within 7 Days) Full Name* Email Address* Where did you purchase the product?* Nalah WebsiteMarket / Event Nalah Website Order Number / Market or Event Name* Product Name* Date of Purchase* Was the item reported within 7 days of receipt?* Yes – within 7 daysNo – older than 7 days (must be submitted under the Standard Repair Warranty process) Select the issue* Malfunctioning zipperFaulty buckle/hardwareLoose or detached stitchingBroken rivets/Broken sling strap Trigger HooksMagnetic closure not workingStrap clasp/hook not fasteningHandle detachingPlastic screw caps (within 7 days)Other – describe below Describe the issue* Upload clear images of the issue (minimum 1 image required) Upload Image 1* Upload Image 2 Please confirm the following before submitting your request: Defect claims are only valid if reported within 7 days of receiving the item. WhatsApp messages are not considered valid submissions. General wear and tear, natural leather characteristics, scratches, dirt marks, misuse, accidental damage, and personal preference concerns are not considered defects. Any issues reported after 7 days must be submitted through the Standard Repair Warranty process. Incomplete submissions or unclear images may delay assessment. I have read and understood the Returns & Repairs Policy.
