Shipping / Delivery Information / Policy

⬇️TRACKING LINKS for all orders – SELF SERVICE ⬇️

Tracking of Orders

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

🔍 How Pre Order Updates Work (Step by Step) 

These steps are relevant only for pre-order products with a stated lead time.
Items from the In-Stock section are shipped within 72 hours.

As a small atelier, we’re unable to provide individual order updates. To keep things simple, we offer a self-service tracking portal, available anytime.

Step 1: Track Your Order

Use the tracking link and enter your order number and email address.
All updates are visible on your customer profile by scrolling down to tracking.

Step 2: Understand When Updates Appear

Updates are not daily. They appear at 3 key stages only and do not change over weekends or public holidays.

You will see:

  1. Estimated completion window confirmed (This is also emailed on same day of your order)
  2. Order completed and dispatched
  3. Courier tracking activated

Any delays or issues will be communicated on your profile. If you don’t see an update, your order is progressing as expected.

Step 3: Where Your Order Is in Production

You can use the timeline below as a guide to understand your order’s progress:

  • Days 1–5:      Leather & hardware ordered → ETA confirmed on your profile
  • Days 6–10:   Materials received → order enters production queue
  • Days 11–18: Handcrafting in progress
  • Days 19–22: Final finishing & quality checks at Nalah HQ

Step 4: Completion Window

Your profile will show your expected completion window:

  • Earliest: 22nd business day
  • Latest: 25th business day (excluding unforeseen delays)

Tracking Shipped Packages (Courier & Pudo)

📦 Tracking – Shipped Orders

Once dispatched, you’ll receive an email: “Your order is completed and dispatched.”
Please allow up to 24 hours for tracking to activate.

Track using your waybill number (from the email or your profile) to view status:
In transit • Out for delivery • Ready for collection • Delivered

Courier Guy and Locker Tracking (Enter Waybill)