Tracking and Updates on Orders

*DETAILED TRACKING OF YOUR PARCEL ON YOUR PROFILE**

  • You can access comprehensive tracking information on your profile, which will outline key stages of the manufacturing process.
  • Login to your profile at any time
  • Simply scroll down on your profile to view the detailed progress of your order.
  • Please be aware that updates may not be provided on a daily basis; however, step-by-step updates will be uploaded throughout the entire process.
  • Nalah Bags does not send email updates to customers, they are loaded onto your profile exclusively; all updates are accessible via your profile.

*NOTES & UPDATES ON ORDERS**

  • For all pre-orders, delivery is anticipated within 20 to 22 business days, depending on your location and courier schedules.
  • The estimated arrival dates for pre-orders are approximations for when you can expect to receive your order.
  • The ETA is emailed to you upon placing of your order and these dates do not change and are very accurate.
  • In certain instances, delivery may be delayed by an additional 2 to 3 days due to unforeseen circumstances, courier delays, or other factors not explicitly mentioned.
  • Any delays will be noted on your profile tracking.
Is it possible to expedite orders?
Our Peak season starts from 15 October 2024 until Christmas Cut off dates 25 November 2024
  • Due to the current peak season for orders, we are unable to expedite the ordering process.
  • Each handbag is carefully handcrafted, which makes faster production impossible.
  • You can anticipate receiving your handbag within 20 to 22 business days.
  • Your estimated arrival dates will be sent to you via email upon ordering and can also be found on your profile under tracking.

PEAK SEASON/ FESTIVE SEASON DELIVERIES BY 13 DECEMBER 2024

All pre-orders made by November 30, 2024, will be delivered or dispatched by December 13, 2024, due to our annual factory closure.

When you receive your ETA email, please disregard any dates that go beyond December 13 (the ETA is calculated based on typical manufacturing timelines, not accounting for the festive season).

All orders will be dispatched within the specified time frames until the factory closure on December 13.

Pre Orders placed after 30 November will only be dispatched in January 2025