Standard Repair Warranty & Returns

Warranty & Repairs

Please read the following carefully before completing the form below:

All repair requests must be submitted through this official form only.
Requests sent via WhatsApp, social media, phone call, or email will not be accepted.
Please allow up to 7 business days for assessment once your completed form has been received.
Smartphone images are accepted. Maximum upload size is 10MB per image.
If your images are too large to upload, please upload a screenshot or compressed version.
If your bag was purchased at a market or event (including Innibos), the original event tag/sticker must still be attached and visible in one of the uploaded images as proof of purchase.
Incomplete submissions or unclear images may delay the assessment process.

Full Name*

Email Address*

Where did you purchase the product?*

Website Order Number / Market or Event Name*

Product Name*

Date of Purchase*

How old is the product?*

Select the issue*

Describe the issue*

Upload clear images of the issue (minimum 1 image required)

Upload Image 1*

Upload Image 2

Please confirm the following before submitting your repair request:

General wear and tear is excluded from warranty.
Natural leather characteristics are not considered defects.
Misuse, accidental damage, incorrect leather care products, scratches, discoloration, dirt marks, and personal preference concerns are excluded.
Repairs older than 6 months may be assessed and quoted for if repairable.
All courier costs remain the customer’s responsibility.
Approved warranty repairs within 6 months will be repaired free of charge, excluding courier costs.
Nalah Bags only covers courier costs if a defect is reported within 7 days of receiving the item.
Approved repairs may be sent to our designated Pudo Locker at the customer’s cost.

I have read and understood the Returns & Repairs Policy.