Nalah Bags Terms and Conditions of Sale

Nalah Bags and Accessories (Pty) Ltd – Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you and Nalah Bags and Accessories (Pty) Ltd (“Nalah”, “we”, “us”, or “our”).

By accessing, browsing, or using our website, or by placing an order for any goods, you agree to be bound by these Terms and Conditions. If you do not agree, you must refrain from using our website and services.

About Us

Nalah Bags and Accessories (Pty) Ltd
Registered in the Republic of South Africa
Contact details are available on our website.

You

“You” or “the customer” refers to any person who accesses our website, places an order, or purchases goods from us.

Application of the Consumer Protection Act (CPA)

These Terms and Conditions are governed by the Consumer Protection Act, 68 of 2008 (CPA) and other applicable laws of the Republic of South Africa. Nothing in these terms is intended to limit or exclude any rights you may have under the CPA.

1. Definitions

  • Carrier: Any third party contracted by us to deliver goods.
  • Content: All text, images, data, or material published on our website.
  • Goods: Any products offered for sale by Nalah.
  • Website: Any website operated or controlled by Nalah Bags and Accessories (Pty) Ltd.

Post / Posting: Any act of publishing, displaying, or transmitting content on our website.

2. Interpretation

  • References to a person include individuals and legal entities.
  • These Terms apply to all sales and override any conflicting terms proposed by the customer.
  • Headings are for convenience only and do not affect interpretation.
  • Any reference to legislation includes amendments or replacement legislation.
  • The English version of these Terms prevails in the event of any conflict.

3. Our Contract With You

  • This agreement constitutes the entire agreement between you and Nalah.
  • No representations or warranties apply unless expressly stated herein.
  • If you place an order on behalf of another person, you warrant that you have authority to do so.
  • We reserve the right to update these Terms at any time. The version applicable is the one published at the time of your order.
  • Product availability is not guaranteed.
  • Prices are subject to change but will not affect confirmed orders.
  • We may refuse or cancel orders at our discretion, subject to CPA requirements.

4. Orders and Acceptance

  • Your order constitutes an offer to purchase.
  • Acceptance occurs only once goods are dispatched.
  • We may decline an order prior to dispatch without providing reasons.
  • If goods are unavailable, we may offer alternatives or allow cancellation.

5. Pricing and Payment

  • Prices are as displayed at checkout.
  • Prices include VAT where applicable, unless stated otherwise.
  • Payment must be received and cleared before production or dispatch commences.
  • We reserve the right to correct pricing errors prior to dispatch.

Pricing Integrity & Adjustments

At Nalah Bags, each piece is crafted with carefully selected materials and trusted manufacturing partners. As part of our commitment to quality, pricing may be adjusted at our discretion, whether increased or reduced, to reflect changes including but not limited to leather costs, hardware and component sourcing, manufacturing partners, production processes, currency fluctuations, supply chain conditions, or product refinements.

Prices may be amended without prior notice.

Please Note:

The price confirmed at the time of purchase remains final and binding for that specific order. Subsequent pricing adjustments will not apply to orders already confirmed and paid in full. Nalah Bags is not obliged to refund, credit, or adjust orders should pricing be reduced after purchase.

6. Consumer Rights (CPA Compliance)

Where applicable, consumers are entitled to:

  • Fair value and quality goods
  • Disclosure of information prior to purchase
  • Timely delivery within our Pre order timelines communicated on our website and your profile.
  • Return or repair of defective goods in accordance with the CPA
  • Certain exclusions may apply to custom-made or made-to-order items, as permitted under the CPA.

7. Delivery

  • Delivery timeframes provided are estimates only. Delivery for Pre Order items are between 22-25 Business days.
  • We are not liable for delays caused by third-party carriers or circumstances beyond our control.
  • Risk passes to the customer upon delivery.

8. Returns, Refunds & Defective Goods

  • Returns are accepted only in accordance with our Returns & Refunds Policy.
  • Custom or made-to-order items may not be returnable unless defective.
  • Defective goods will be repaired, replaced, or refunded in compliance with the CPA

9. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect or consequential losses.
  • Our liability is limited to the value of the goods purchased.
  • Nothing in these terms limits liability for gross negligence, fraud, or as prohibited by the CPA.

10. Intellectual Property

All content on our website remains the intellectual property of Nalah Bags and Accessories (Pty) Ltd and may not be copied, reproduced, or used without written consent. Nalah Bags are a registered Trademark and our products & name is covered under this trademark. Any copies of any of our products or our Name will be an infringement of trademark

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa, and any disputes will be subject to South African courts.