Returns, Repairs & Refunds – Summary

All Nalah Bags products are handcrafted and made to order, in accordance with the Consumer Protection Act (CPA).

Returns & Repairs

• All return or repair requests must be strictly submitted via the official Returns & Repairs Form on our website. This is the only method acceptable for any Returns or Repairs.
• Requests via WhatsApp, phone, or social media are not accepted and strictly via our online Form
• Once you have completed the only form all communication will be via email only.
• Defects must be reported within 7 days of delivery on the online form
  The warranty period is 6 months from date of receipt.
• Items under 6 months: qualifying manufacturing defects are repaired
• Items over 6 months: repairs may be quoted if repairable
• Courier costs are for the customer’s account, except within 7 days of receipt of your product.
• Normal wear and tear, natural leather characteristics, misuse, neglect, liquid damage, lost parts, third-party alterations, or personal preference are not defects under the CPA.
• Sale, promotional, sample, and Black Friday items are final sale and not returnable but can be repaired if there are any factory defects/ Repaired within the scope of our Standard Repairs.

Return and Repairs online form: Standard Repair Warranty – Nalah Bags

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Refunds & Cancellations

• Orders cannot be cancelled or refunded once production has started.
• Refunds apply only to defective or incorrectly supplied items, reported within 7 days
• Refunds are only issued if Nalah Bags is unable to fulfil an order, late deliveries or misunderstandings regarding ETA dates will not be eligible for any refunds.
• Approved refunds are processed to the original payment method within 10–15 business days
• Discount codes must be applied at checkout and cannot be applied retroactively.

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Production & Delivery Timelines

• All products are made to order and require 22–25 business days to manufacture
• Lead times begin once payment has fully cleared
• Weekends, public holidays, and courier delivery time are excluded
• ETA dates that fall over a weekend or a public holiday will only be delivered the next Business day.
• Courier delivery requires an additional 2–3 business days

Delays within the disclosed 22–25 business day timeframe do not qualify for refunds or compensation.
If production exceeds 25 business days, customers may accept a revised delivery date or cancel for a full refund, in line with the CPA.

The automated estimated delivery email is indicative only.
Your customer profile always reflects the most accurate ETA.

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Acceptance

By placing an order, the customer confirms that they have read, understood, and accepted these Terms & Conditions at checkout.

Detailed Returns / Refunds Policy: RETURN & REFUND POLICIES – Nalah Bags

Pre Order Products:

(Lead times stipulated on the Product)

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Delivery is estimated within 23–25 business days from payment.

This includes:

• 20–22 business days for handcrafted production
• 2–3 business days for courier delivery
• Occasionally, courier or unforeseen delays of 2–3 extra days may occur.

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📦 In-Stock Products:

(In stock products are marked as In stock and exclusively on our In Stock Section)

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• In-stock items are dispatched within 48–72 business hours
• View our Detailed Shipping Policy: SHIPPING POLICIES – Nalah Bags

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📦 Pudo / Courier Locker Terms and Conditions:

• Parcels must be collected within 36 hours, failing which they may be returned to the hub.
• If you are unable to collect your parcel within this time, please contact The Courier Guy directly to make alternative arrangements.
• Nalah Bags will not be held responsible for parcels that are lost due to late collection, returned to us, sent to a kiosk, or redirected to a Courier Hub.
• Any additional costs incurred as a result of late collection or parcels being returned to us, sent to a kiosk, or redirected to a hub will be for your account.

⏳ Pre-Order Items

• Pre-order items are not kept in stock and are made to order.
• All pre-order products are clearly marked as such, with the lead time shown on the product page.
• Each Nalah handbag is handcrafted especially for you once payment has fully cleared.
• Pre order products take a total of 22-25 Business days to manufacture.
• All tracking and Updates are available on your profile.

View our Detailed Pre Order Policy: PRE ORDER POLICY – Nalah Bags

Nalah Bags have a 6-Month Repair Warranty Guide as well as any Repairs out of the 6 month Warranty.

All submissions are handled strictly by completing the online form only and not accepted via Whatsapp or email.

Courier Fees are for the Customer’s own account for any items older than 7 days. All repairs can be sent to our closest Pudo Locker (Details provided once your submission has been reviewed)

View our Detailed Policy to see all the items included and excluded from the Policy: Standard Repair Warranty – Nalah Bags

Important Care Information

• Begin your leather care routine as soon as you receive your bag
• Only Nalah-approved leather conditioners may be used
• General or third-party products may damage untreated leather
• We recommend selecting the 25ml Nalah Leather Care at checkout

Damage caused by improper care or non-approved products may not be covered under warranty, in line with our Terms & Conditions and the CPA

Each bag includes a Quick Care Tag, but we strongly recommend reviewing the full care instructions on our website for best results.

With proper care, your Nalah handbag will age beautifully and remain a timeless companion for years to come ✨

View the Detailed Nalah Care Guide: NALAH CARE GUIDE – Nalah Bags

Pricing Integrity & Adjustments

At Nalah Bags, each piece is thoughtfully crafted using carefully selected materials and trusted manufacturing partners. As part of our commitment to quality and sustainability, pricing may be reviewed and adjusted from time to time.

Nalah Bags reserves the right to amend pricing at its discretion, whether by increase or reduction, to reflect changes including but not limited to:

• Variations in leather availability, grading, or global market costs
• Adjustments in hardware, accessory, or component sourcing
• Changes in manufacturing partners, production facilities, or craftsmanship processes
• Currency fluctuations or international supply chain conditions
• Refinements in design, materials, or product specifications

Where production efficiencies, sourcing improvements, or strategic adjustments allow, prices may also be reduced or increased accordingly without prior notice.

TAKE NOTE:

• The price confirmed at the time of purchase shall remain binding for that specific order.
• Subsequent pricing adjustments, whether increases or reductions, will not apply to orders that have already been confirmed and paid in full.
• In the event that product pricing is reduced after an order has been placed and completed, Nalah Bags shall not be obliged to refund, credit, or adjust the purchase price.
• The price applicable at the time of order confirmation remains the final and binding price for that transaction.

 

Once you have placed your order and you have selected the EFT option :

Order Status: ⏳ Your order is currently on hold pending payment confirmation.

💳 Payment Policy: Direct Bank Transfer (EFT)

🔐 Important — Secure Your Bag Immediately:

EFT payment must be made right away to secure your order. Production and dispatch only begin once payment reflects in our account.

In Stock items

In Stock products are held for 24 hours only. After 24 hours, the item will be released to the next customer on our waitlist.

If payment or proof of payment is received after the 24-hour hold period and the item has sold out, your order will automatically be moved to Pre-Order without notice. Stock cannot be reserved without payment, and availability cannot be guaranteed if payment is delayed.

 

📩 Notify Us Once Payment Is Made:
📧 info@nalahbags.co.za

📲 071 224 8336 (WhatsApp POP)

 

🕒 Payment Timing:

• Immediate EFTs may reflect instantly
• Standard/Regular EFTs can take up to 48 hours
• Payments are processed during business hours (Monday–Friday, 08h00–17h00)
• Payments made after hours, on weekends, or public holidays will only be allocated the next business day
• Orders remain “On Hold” until funds reflect in our bank account

 

🧾 Payment Reference:

Always use your Order Number/Invoice Number as your EFT reference — not your name — to prevent allocation delays.

📦 Order Updates:

Once payment clears, your order status will move to Processing and you will receive confirmation via email. You can track your order anytime via your profile or our Tracking page. Your estimated delivery timeframe will reflect accurately once payment is confirmed.

💛 We truly appreciate your prompt payment. Our pieces move quickly, and we want to ensure yours is secured and crafted without delay.