CONTACT US

The original desiree and Original Petite Lianay handbag styles are currently being redesigned for a new era of Nalah.
Please note that the original versions will not be returning and are no longer in production.

Our redesign process is still underway, and no official launch dates are currently available or shared privately.

We look forward to introducing the next generation of these styles once development is complete.
Please follow our social media pages or join our VIP Members list for future updates.

Track your order anytime using our Self-Service Tracking page with your email address and order number.

All updates — production, dispatch and courier tracking — will appear there. Your order updates will only start after we have received your payment. Your First Update is the email we send you with your Estimated delivery window that is mailed upon placement of your order.

Updates appear according to manufacturing lead times and your Estimated delivery window, so you don’t need to check your account daily.

You can plan ahead knowing your order is on track, and we’ll notify you as key steps are completed on your profile.

Updates happen at 3 key stages only —

Your profile will only show these 3 big moments (no updates on weekends/public holidays):

1. Estimated delivery Window (on your profile)
2. Bag completed & dispatched to our office
3. Parcel on the way with tracking details.

Self Service Tracking: Tracking of Orders- Self Service – Nalah Bags

Pre Order Products:

(Lead times stipulated on the Product)

Delivery is estimated within 23–25 business days from payment.

This includes:

• 20–22 business days for handcrafted production
• 2–3 business days for courier delivery
• Occasionally, courier or unforeseen delays of 2–3 extra days may occur.

📦 In-Stock Products:

(In stock products are marked as In stock and exclusively on our In Stock Section)

In-stock items are dispatched within 48–72 business hours

View our Tracking Link: Tracking of Orders- Self Service – Nalah Bags

Nalah Bags operates on a made-to-order basis so typically no we do not keep stock on hand.

On rare occasions, we do have a limited number of ready-made items. 

The majority of our products are not held in regular stock and are handcrafted specifically per order and have a lead time of 22-25 business days. This allows us to offer a wider selection of styles, colors, and finishes while maintaining our quality standards.

If a product does not appear in our In-Stock section, it indicates that the item will be made especially for you and will be subject to the standard production lead time, in line with our ordering and production terms. 💛

In Stock & Set to Go – Nalah Bags

Please first browse the Shop section:    SHOP – Nalah Bags   and all product categories before contacting us, as all currently available products are displayed on the website.

If a product no longer appears on the website or within the categories, it means the item is no longer available for order.

Unfortunately, discontinued products cannot be ordered privately.

Pre-order: handcrafted to order with a production lead time
In-stock: ready to ship within 72 business hours
Stock status is displayed clearly on each product.

Nalah Bags operates on a made-to-order basis. On rare occasions, we do have a limited number of ready-made items, which are advertised on our Facebook page. These items are very popular and often sell out quickly.

Each Nalah bag is handcrafted to order, and production cannot be expedited — quality takes time, and every stitch matters.

Delivery Timeline
• Production: 20–22 business days
• Courier: 2–3 business days
• Total: 23–25 business days

Tracking & Updates
Your estimated date is emailed after confirmation, this is just a general guideline, and you can check progress anytime in the Tracking section of your profile for your more accurate Estimated Delivery window (Emailed Estimated delivery windows) does not include public Holidays and does not calculate once Payment is received*

Estimated Dates
Delivery dates noted on your profile are the more accurate Estimated Delivery dates.

EFT payment must be made right away to secure your order.
Production and dispatch only begin once payment reflects in our account. Payments can take up to 48 Hours to reflect in our bank Account if you have made a regular payment into our account.

🕒 Payment Timing:

• Immediate EFTs may reflect instantly
• Standard/Regular EFTs can take up to 48 hours to clear in our Bank Account
• Payments are processed during business hours (Monday–Friday, 08h00–17h00)
• Payments made after hours, on weekends, or public holidays will only be allocated the next business day or when the payment is cleared.
• Orders remain “On Hold” until funds reflect in our bank account, We will not change the status on a proof of payment.

📦 Order Updates:

Once payment clears, your order status will move to Processing and you will receive confirmation via email. You can track your order anytime via your profile or our Tracking page. Your estimated delivery timeframe will reflect accurately once payment is confirmed.

💛 We truly appreciate your prompt payment. Our pieces move quickly, and we want to ensure yours is secured and crafted without delay.

Always follow our Care Guide and Start Leather Care immediately with our recommended leather Care Products

NALAH CARE GUIDE – Nalah Bags

RETURN & REFUND POLICIES – Nalah Bags

Standard Repair Warranty – Nalah Bags

Please note: We do not have a walk-in store and trade exclusively online via our website.

We do have a small number of stockists who may carry a limited selection of our products. Please be aware that stockists do not carry our full range, pricing may differ, and promotions or sales offered on our website do not apply to stockists.

View our Stockist List: Find a Store near you – Nalah Bags

Complete the online Application form for becoming a stockist:

Become a Nalah Stockist / Reseller – Nalah Bags

Unfortunately, we are unable to manufacture single custom handbags.

Custom designs require a minimum order quantity of 20 units.

Pattern Costs  and design fees will apply.

Please email your design and requirements to:
info@nalahbags.co.za

Nalah Bags only participates in Innibos once a year.

Kindly note that we do not attend additional markets or festivals, and requests or event invitations for other markets/festivals will unfortunately not be considered.

Nalah Bags is currently partnered with selected social media influencers under existing signed agreements.

At this time, we are unfortunately not considering any additional influencer collaborations or partnership requests.