A Pre-Order item means the product is not kept in stock and will be specially manufactured for you.

Full Pre Order Policy : PRE ORDER POLICY – Nalah Bags

• Each bag is handcrafted with care, which means production takes a minimum of 20–22 business days.
• Once completed, delivery takes an additional 2–3 business days, which means you can expect your order to arrive between 23-25 Business days.
• Once your order is placed, you’ll receive an ETA (Estimated Time of Arrival), which will also be available on your tracking link along with all progress updates.

👉 Only products listed in our “In Stock” section are available for immediate dispatch.

🎨 Product Availability – Quick Note

• All products are subject to availability.
• Fashion colours like Wine Red, Hot Pink, and Mustard were limited edition and limited Quantities were offered and are no longer available.
• These colours will not be restocked.
• Any handbags or products removed from our website are no longer available.

Thank you for understanding and supporting our handcrafted, limited-edition collections! 💛

🔎 2 Easy Ways to Track or view updates on your order:

👉 Please note: All updates are in your profile — we don’t send progress updates via WhatsApp or email.

Via Your Profile

• Log in with the same email you used when ordering.
• Once logged in, go to the Tracking section to see updates.

Via the Order Tracking Page :

Tracking of Orders – Nalah Bags

• Enter your 5-digit order number + email.
• Scroll down to see your tracking info. Information is below your order details.

NALAH CARE GUIDE | Nalah Bags

👜 NALAH CARE GUIDE | Nalah Bags

Full Grain Leather is a natural, beautiful material that shows marks from the animal’s life — like scratches and healed scars — which remain visible even after aniline dyeing. ✨ These bags are not scratch-free, and that’s part of their unique charm!

🧴 It’s important to condition your leather as soon as you receive it, following the instructions in our Care Guide.

✨ Surface scratches can often be treated, but deeper marks are natural characteristics, not flaws — they add character and authenticity to your bag.

Full Grain Leather is the highest quality leather with no coating, and these natural markings are a signature of its purity and excellence.

📚 You’ll find care info on each product page, plus each bag comes with care tags and an info pamphlet for your convenience.

Every inner on our website is specially designed to fit a specific handbag style 💼.

You’ll find this clearly indicated in each product description — including an image of the matching handbag 📋.

🚫 Not Interchangeable between designs 

Our inners are not universal and won’t fit any other handbag styles beyond the ones listed on our site and specific products 🙅‍♀️📏.

📌 Customer Responsibility for Selection 📌

Please note that Nalah Bags cannot be held responsible for refunds or exchanges if an incorrect inner is purchased for a bag it wasn’t intended for.

It is the customer’s responsibility to ensure compatibility before placing an order.

🎯 Each inner has unique sizing, structure, and attachment points — made specifically for its matching bag.

📏 Sizing Accuracy ✂️

We highly recommend reviewing the product description and dimensions carefully before checkout.

If you’re unsure which inner to choose, our team is happy to assist — just reach out! 💬

💔 Discontinued Styles (e.g. Vinyl Silicone Range)

Still love one of our older styles? We may be able to create a custom-made inner for you from our current fabric selection 💛.

Just contact our office directly:

📧 info@nalahbags.co.za

Typically, no — unless an item is marked as In Stock on our website.

👜 Our leather handbags are custom-made just for you and aren’t kept in inventory.

✨ Occasionally, we may have a few leather goods ready for immediate purchase, but most bags are crafted on demand.

⏳ We aim to get your order to you as soon as possible, but our factory follows the thoughtful pace of slow fashion. Each bag requires the full manufacturing time to be handcrafted with care and precision.

📅 Expect your handbag within 20 to 22 business days, unless otherwise noted on our website.

👀 Want to see what’s available right now? Check out our In Stock Items for those rare ready-to-ship leather goods!

Handbags In Stock – Nalah Bags

SHIPPING POLICIES | Nalah Bags

Tracking of Orders | Nalah Bags

Just a Quick Note on Payments 💳

We allocate payments during business hours only:

Monday to Friday, 08:00 – 17:00.

If you’ve made a regular EFT (not an immediate payment), it might take up to 48 hours to reflect, depending on your bank and the time of payment.

Payments that reflect after 17:00 will be allocated the next business day, during the course of the day — our accounts team takes a well-deserved break after hours 😊

Once your payment is received and allocated, you’ll get an email letting you know your order is now “Processing.”

Thanks so much for your patience and understanding!

RETURN & REFUND POLICIES | Nalah Bags

Standard Repair Warranty | Nalah Bags

🔩✨ Need a Replacement Screw Cap?

No worries! 😊 Plastic screw cap replacements are available to purchase directly on our 🌐 website.

🕐 Over time and with regular use, screw caps can become a little loose — this is totally normal as they’re moving parts 🔄
💡 To keep your bag 👜 looking and working its best, just double-check that your caps are always securely fastened 🔧

❗⚠️ Please note: Missing screw caps aren’t covered under our Returns Policy 📄
But if one does go missing, you can grab a replacement for just R25 each 💸 (excluding delivery).

👉🛒 Be sure to choose the correct cap to match your current ones here:

Handle Plastic Screw Caps – Nalah Bags

• If you require an inner for a Classic or Mini Vinyl Silicone Handbag (now discontinued), Nalah Bags can assist with a custom-made inner using fabrics currently available in our range 🧵✨.
• 🤎 Full Grain Leather Handles are also available as part of our current offering.
• ❌Do not purchase standard inners or handles listed on our website for these discontinued styles, as they are not compatible. Incorrect items may not fit or attach properly and are not eligible for return or exchange.
• 📩 To proceed with a custom order, kindly contact our office directly. Our team will guide you through available options and assist with placing your order

TAKE NOTE: REFUNDS AND EXCHANGES 

• Please note that Nalah Bags cannot be held responsible for any refunds or exchanges if the incorrect inner is purchased for a handbag style it was not designed for. ❌💼
• ✨ Each inner listed on our website is specifically made for a designated handbag style — clearly indicated in the product description 📋. These inners are not interchangeable between bags and will not fit any other styles outside of those displayed online 🙅‍♀️📏.
• 🎯 Every inner has unique sizing tailored to its matching bag. We kindly ask that you double-check the description and sizing before placing your order. If you’re unsure, our team is here to help — just reach out for assistance 📞📩.
• 💔 If you’re looking for an inner for a discontinued handbag (such as our Vinyl Silicone range), please contact our office directly. We may be able to create a custom inner for you 💛.

🔗 Strap Length Options

All Nalah straps come in a standard industry length. Lengths are displayed on the product.
Need extra length? You can select an extended strap (up to 1.6m) when placing your order. Products have the option.
Extra-length straps are R320 each.

🛒 How to Order

Select the extended strap option at checkout.
Forgot to add it? No worries — you can still order it within 24 hours after placing your order.
If you decide after receiving your handbag, you can still purchase the extra strap at R320 (excluding delivery).

⚠️ Please note:

We do not offer trade-ins, exchanges, or cash back on standard straps.
Extended straps are an outright purchase only if placed after you received your order