Are your Handbags in Stock and Available immediately?
What does it mean if a product is a Pre-Order item?
🛍️ Pre-Order Quick Guide ✨
Full Pre Order Policy: PRE ORDER POLICY – Nalah Bags
Step / Topic |
Details |
|---|---|
| ⏳ What is a Pre-Order? | The product is not kept in stock and will be specially manufactured for you. |
| 🛠️ Production Timeline |
⏳ Production & Delivery Times From time to time, delays may happen, but we’ll always keep your profile updated with the latest manufacturing timelines so you know exactly where things stand. |
| 🚚 Courier Delivery | Typically takes an additional 2–3 business days, depending on the courier schedule. |
| 📊 Tracking & ETA | Once ordered, you’ll receive an ETA. Updates are available on your tracking link, showing progress at each stage. |
| ✅ In-Stock Products | Only items listed in the “In Stock” section are available for immediate dispatch. |
Are Your Handbags in Stock and available immediately?
👜 Handbags In Stock & Available Immediately? ❓✨
Step / Topic |
Details |
|---|---|
| 🧵 Custom-Made | Our leather handbags are made-to-order and not held in bulk inventory. |
| 📦 Occasional Ready-to-Ship | Some items may be ready to ship, but this is rare — the exception, not the rule. |
| 🐢 Slow Fashion Approach | Each bag is carefully handcrafted. Full production time ensures high-quality standards. |
| ⏳ Delivery Timeline | Expect delivery within 20–22 business days, unless otherwise stated on the product page. |
| 🛍️ Need It Sooner? | Check our In Stock Items for ready-to-ship leather goods. |
| 💛 Thank You | Thanks for supporting craftsmanship and conscious fashion! |
I paid EFT but my order status remains on “On Hold”
EFT Payments & Status Updates
💳 Quick Note on Payments ✨
Topic |
Details |
|---|---|
| ⏰ Payment Allocation Hours | Payments are allocated Monday–Friday, 08:00–17:00 only. |
| 🏦 EFT Payments | Regular EFTs (not instant payments) may take up to 48 hours to reflect, depending on your bank & payment time. |
| ⏳ After-Hours Payments | Payments received after 17:00 are allocated next business day — our accounts team takes a well-deserved break after hours. |
| 📧 Order Processing Confirmation | Once your payment is received & allocated, you’ll get an email confirming your order is now “Processing.” |
| 💛 Thank You | Thanks for your patience and understanding! ✨ |
When Can I expect to receive my order?
When Can I expect my Order (In Stock & Pre Order)
⏳ Delivery Timeline & Tracking Info ✨
| Step / Topic | Details |
|---|---|
| 🕒 Handbag Delivery | Expect delivery between 23- 25 business days from payment. Rarely, delays of 2–3 extra days may occur due to courier or unforeseen issues.Please Remember that Production takes a minimum of 20-22 Business days and Couriers an additional 2-3 business days for delivery. |
| 🔎 Track Your Order Anytime | Log into your profile to monitor your order in real time — always know where your handbag is! |
| 🛍️ Need It Sooner? | Some leather goods are ready-to-ship. Check our website for the in-stock collection.
Pre Orders cannot be rushed and require the full 20-22 business days for production |
| 📦 In-Stock Items — Processing | Orders are not shipped immediately. Processing takes 48–72 hours (business days only) and includes: • Hand-conditioning leather & letting it dry • Carefully preparing & packing your order for shipment |
| 💛 Thank You | Your handcrafted Nalah Bag is worth the wait! ✨ |
Is it possible to expedite my order?
🐢 No Rush Orders — Handcrafted with Care ✨
Production cannot be rushed and our Handbags require the FULL 20-22 business days to manufacture.
| Topic | Details |
|---|---|
| 🧵 Handcrafted Quality | Each Nalah handbag is meticulously handcrafted — we cannot expedite production. Quality takes time, and every stitch matters. |
| ⏳ Delivery Timeline | Expect delivery between 23- 25 business days from payment. Rarely, delays of 2–3 extra days may occur due to courier or unforeseen issues.Please Remember that Production takes a minimum of 20-22 Business days and Couriers an additional 2-3 business days for delivery. |
| 🔎 Tracking & Updates | Your estimated delivery date is emailed once your order is confirmed. You can also check anytime by logging into your profile under the Tracking section. |
| 📊 Estimated Dates | Dates are highly accurate and not expected to change. |
| 💛 Thank You | Thanks for your patience — your handcrafted bag is being made just for you! ✨ |
Shipping Policy
Shipping / Delivery policy?
Payment Policies (EFT & Merchants)
EFT Payment Policy
💳 Payment Policy: Direct Bank Transfer (EFT) ✨
| Topic | Details |
|---|---|
| ⚡ Immediate Payment Required | Payment must reflect in our bank account to secure your order. Production & dispatch start only after payment clears. |
| 🏷️ In-Stock Items (Fast-Selling!) | Payment must be made within 2 hours of ordering to secure popular bags: • Wallet Bags • Lindie Bags • Petite Lianay 2.0 Orders may be cancelled without notice if payment isn’t received. |
| ⏳ Payment Processing Time | • Immediate EFT → faster allocation & processing • Regular EFT → up to 48 hours, depending on bank, time of payment, weekends/public holidays • Payments are allocated 08:00–17:00 business hours only. Payments reflecting after hours are allocated next business day |
| 🛍️ Promo & Sale Orders | • Payment must be immediate to lock in discounts • Late payment = ineligible for promo prices • Orders may be automatically cancelled without notice if payment not received |
| 🔢 EFT Reference | Use your Order Number or Invoice Number as payment reference. ❌ Do not use your name or other details — prevents delays |
| 📧 Send Proof of Payment | Email: info@nalahbags.co.za WhatsApp: 071 224 8336 ⚠️ Processing starts only once payment clears, not when proof is sent |
| ⏳ Order Status | Your order remains “On Hold” until payment clears. Proof of payment alone does not update status. |
| ✅ Once Payment is Confirmed | You’ll receive an email confirmation, and your order will update to “Processing”. We’ll begin preparing your Nalah Bag with care and excitement! |
Order Status "On Hold"
⏳ Order Status & Payment Confirmation ✨
| Topic | Details |
|---|---|
| 🔒 Order Status: ON HOLD | Your order stays “On Hold” until payment clears. • Proof of payment alone does not update the status. • Payments are allocated 08:00–17:00 business hours only. • Payments made after hours, on weekends, or public holidays are allocated next business day. • Some banks may take up to 48 hours to clear regular EFTs. |
| ✅ Once Payment is Confirmed | You’ll receive an email confirmation, and your order will update to “Processing.” We’ll begin preparing your Nalah Bag with care and excitement! |
Merchant Payments (Payflex, Payjustnow, Yoco,Payfast)
Merchant Payments (Payflex,Payjustnow,Yoco,Payfast)
💳 Payment Methods Update ✨
| Topic | Details |
|---|---|
| 🛍️ Available Payment Options | We currently accept: • Payflex • Yoco • PayFast • EFT (Electronic Funds Transfer) |
| ❌ Discontinued Option | PayJustNow is no longer available. |
| ⚠️ Changes to Payment Methods | Nalah Bags may add, remove, or discontinue any payment option at any time without prior notice. |
| 🛠️ Technical Issues | If a payment provider experiences technical problems, it may be temporarily disabled to ensure smooth checkout. |
| 🔒 EFT Availability | EFT will always remain available as a secure and reliable payment method. |
| 💛 Thank You | Thanks for your understanding and ongoing support! |
Tracking of Orders
Tracking of orders during Production
Updates on orders
Updates on my order?
🔎 Track Your Nalah Bag — Super Easy ✨
Step / Topic |
Details |
|---|---|
| 2️⃣ Ways to Track | 1. Via Your Profile • Log in with the email used to place your order • Not registered? Sign up & request a password • Check Junk/Spam for login email • Scroll to Tracking section for updates (production → shipping) 2. Order Tracking Page • Go to: Tracking of Orders • Enter your 5-digit order number + email • Scroll down for tracking details |
| ⚠️ Important | Updates are only in your profile — we don’t send progress updates via WhatsApp or email (except final courier tracking). |
| ⏳ Production Timeline (20–22 Business Days) | • Days 1–5: Leather & hardware ordered → ETA in profile • Days 6–10: Materials arrive → order joins production queue • Days 11–18: Handcrafting in progress • Days 19–22: Final touches & inspection at Nalah HQProduction timeline excludes courier delivery days.Expect delivery between 23-25 Business days |
| 📧 Courier Tracking | Email notification sent once bag passes inspection. Tracking only activates after collection (business hours only). |
| 🚚 Delivery Reminders | • Deliveries do not happen after hours, weekends, or public holidays • ETA on weekend/holiday → delivery next business day |
| 💛 Patience Rewarded | Each Nalah Bag is handmade with love — the 20–22 business day timeframe can’t be rushed. Your bag is worth the wait! |
Returns & Exchanges
Returns & Exchange Policy
Leather Strap lengths
I want a longer strap than the standard
🔗 Strap Length Options
- All Nalah straps come in a standard industry length. Lengths are displayed on the product.
- Need extra length? You can select an extended strap (up to 1.6m) when placing your order. Products have the option.
- Extra-length straps are R320 each.
🛒 How to Order
- Select the extended strap option at checkout.
- Forgot to add it? No worries — you can still order it within 24 hours after placing your order.
- If you decide after receiving your handbag, you can still purchase the extra strap at R320 (excluding delivery).
⚠️ Please note:
- We do not offer trade-ins, exchanges, or cash back on standard straps.
- Extended straps are an outright purchase only if placed after you received your order
