🔍QUICK TRACKING- Order progress
📦 Order Number (5 digits)
📧 Email Address (the one you used to receive your confirmation email)
🔍QUICK TRACKING- Shipped Packages
📦 Waybill details available on your profile or your Completed order email.
This tracking is for parcels that have been shipped with the Courier guy or Lockers
Are your Handbags in Stock and Available immediately?
What does it mean if a product is a Pre-Order item?
🛍️ Pre-Order Quick Guide ✨
Full Pre order Policy : PRE ORDER POLICY – Nalah Bags
Step / Topic |
Details |
|---|---|
| ⏳ What is a Pre-Order? | The product is not kept in stock and will be specially manufactured for you. |
| 🛠️ Production Timeline |
⏳ Production & Delivery Times From time to time, delays may happen, but we’ll always keep your profile updated with the latest manufacturing timelines so you know exactly where things stand. |
| 🚚 Courier Delivery | Typically takes an additional 2–3 business days, depending on the courier schedule. |
| 📊 Tracking & ETA | Once ordered, you’ll receive an ETA. Updates are available on your tracking link, showing progress at each stage. |
| ✅ In-Stock Products | Only items listed in the “In Stock” section are available for immediate dispatch. |
Are Your Handbags in Stock and available immediately?
👜 Handbags In Stock & Available Immediately? ❓✨
| Topic | Details |
|---|---|
| 🧵 Custom-Made | Our leather handbags are made-to-order — not kept in bulk inventory. |
| 📦 Occasional Ready-to-Ship | Some items may be ready-to-ship, but this is rare — the exception, not the rule. |
| 🐢 Slow Fashion Approach | Each handbag is carefully handcrafted. Full production time ensures high-quality standards. |
| ⏳ Delivery Timeline | Expect delivery within 20–22 business days, unless otherwise noted on the product page. |
| 🛍️ Need It Sooner? | Check our In Stock Items for ready-to-ship leather goods. |
| 💛 Thank You | Thanks for supporting craftsmanship and conscious fashion! |
I paid EFT but my order status remains on “On Hold”
EFT Payments & Status Updates
💳 Quick Note on Payments ✨
Topic |
Details |
|---|---|
| ⏰ Payment Allocation Hours | Payments are allocated Monday–Friday, 08:00–17:00 only. |
| 🏦 EFT Payments | Regular EFTs (not instant payments) may take up to 48 hours to reflect, depending on your bank & payment time. |
| ⏳ After-Hours Payments | Payments received after 17:00 are allocated next business day — our accounts team takes a well-deserved break after hours. |
| 📧 Order Processing Confirmation | Once your payment is received & allocated, you’ll get an email confirming your order is now “Processing.” |
| 💛 Thank You | Thanks for your patience and understanding! ✨ |
💳Payflex and Payjustnow Payment Methods
Payflex – Minimum Order R500
💳 Payflex – Minimum Order R500
Payflex can only be used for orders of R500 or more.
Orders under R500 won’t qualify and cannot be processed with this payment option.
Payjustnow – No longer supported on our Website
💳 Payjustnow – No longer supported on our Website
🔔 Important Notes:
- Nalah Bags may add, remove, or discontinue payment providers without prior notice.
- Payjustnow is no longer supported on our website.
- EFT will always remain available as a secure fallback option.
- Certain products on our website may have an EFT-only policy and do not qualify for merchant payments.
💛 Thank you for your understanding and continued support!
When Can I expect to receive my order?
When can I expect to receive my Order? In stock and Pre Order
⏳ Delivery Timeline & Tracking Info ✨
| Step / Topic | Details |
|---|---|
| 🕒 Handbag Delivery | Expect delivery between 23- 25 business days from payment. Rarely, delays of 2–3 extra days may occur due to courier or unforeseen issues.
Please Remember that Production takes a minimum of 20-22 Business days and Couriers an additional 2-3 business days for delivery. |
| 🔎 Track Your Order Anytime | Log into your profile to monitor your order in real time — always know wh-ere your handbag is! |
| 🛍️ Need It Sooner? | Some leather goods are ready-to-ship. Check our website for the in-stock collection. |
| 📦 In-Stock Items — Processing | Orders are not shipped immediately. Processing takes 48–72 hours (business days only) and includes: • Hand-conditioning leather & letting it dry • Carefully preparing & packing your order for shipment |
| 💛 Thank You | Your handcrafted Nalah Bag is worth the wait! ✨ |
Is it possible to expedite my order?
🐢 No Rush Orders — Handcrafted with Care ✨
| Topic | Details |
|---|---|
| 🧵 Handcrafted Quality | Each Nalah handbag is meticulously handcrafted — we cannot expedite production. Quality takes time, and every stitch matters. |
| ⏳ Delivery Timeline | Expect delivery within 23–25 business days. A minimum production time of 20-22 Business days is required for our Handbags and an additional 2-3 business days for Courier Delivery. |
| 🔎 Tracking & Updates | Your estimated delivery date is emailed once your order is confirmed. You can also check anytime by logging into your profile under the Tracking section. |
| 📊 Estimated Dates | Dates are highly accurate and not expected to change. |
| 💛 Thank You | Thanks for your patience — your handcrafted bag is being made just for you! ✨ |
Tracking of Orders
Tracking of orders during Production
Updates on orders
Updates on my order?
🔎 Track Your Nalah Bag — Super Easy ✨
Step / Topic |
Details |
|---|---|
| 2️⃣ Ways to Track | 1. Via Your Profile • Log in with the email used to place your order • Not registered? Sign up & request a password • Check Junk/Spam for login email • Scroll to Tracking section for updates (production → shipping) 2. Order Tracking Page • Go to: Tracking of Orders • Enter your 5-digit order number + email • Scroll down for tracking details |
| ⚠️ Important | Updates are only in your profile — we don’t send progress updates via WhatsApp or email (except final courier tracking). |
| ⏳ Production Timeline (20–22 Business Days) | • Days 1–5: Leather & hardware ordered → ETA in profile • Days 6–10: Materials arrive → order joins production queue • Days 11–18: Handcrafting in progress • Days 19–22: Final touches & inspection at Nalah HQProduction timeline excludes courier delivery days.Expect delivery between 23-25 Business days |
| 📧 Courier Tracking | Email notification sent once bag passes inspection. Tracking only activates after collection (business hours only). |
| 🚚 Delivery Reminders | • Deliveries do not happen after hours, weekends, or public holidays • ETA on weekend/holiday → delivery next business day |
| 💛 Patience Rewarded | Each Nalah Bag is handmade with love — the 20–22 business day timeframe can’t be rushed. Your bag is worth the wait! |
Shipping Policy
Shipping / Delivery policy?
Returns & Exchanges
Returns & Exchange Policy
Nalah Signature Collection Vs Nalah Curated Collection
What is the difference between the Signature Collection and the Curated Collection
✨ Nalah Handbags: Signature vs. Curated Collection 👜
Feature |
Signature Collection |
Curated Collection |
|---|---|---|
| 🎨 Design | Timeless, classic Nalah style | Trend-driven, limited-edition pieces |
| 🏷️ Availability | Year-round | Limited stock, seasonal releases |
| 🧵 Craftsmanship | Handcrafted in Nalah factory with premium materials | Leather, Split Leathers, PU, synthetic leathers, or fabrics; Products sourced from trusted suppliers, not made in-house |
| 💛 Style Focus | Iconic, versatile bags | Unique, bold, playful designs |
| 📦 Production | Made-to-order, 20–22 business days | Sourced externally; timelines depend on supplier availability |
| 🌟 Perfect For | Timeless Nalah classics | Limited-edition, statement-making bags |
⚠️ Curated Collection – Important to Know
- Curated Collection items are not made in the Nalah Factory.
- They’re carefully sourced from trusted suppliers.
- These are more affordable styles, so they don’t include our 6-month warranty like the Signature Collection.
Handbag Care & Information
Care Guides
I received a Handbag that has scratches or markings on the product
🐄 Understanding Full Grain Leather ✨
| Topic | Details |
|---|---|
| 🧵 What It Is | Full Grain Leather is a natural, authentic material. Its beauty comes from its unique markings. |
| 🔹 Natural Marks You May See | • Brand marks • Bite or scratch marks • Wrinkles & veins • Healed scars • Color or texture variations |
| ✅ Not Defects | These characteristics are normal and remain visible even after aniline dyeing — they tell the story of the leather’s origin. |
| 🧴 Care Tip | • Start conditioning your leather as soon as you receive it (see our Care Guide). • Surface scratches can often be reduced with leather hide food. Deeper marks may remain, adding to the leather’s natural charm and individuality |
FULL GRAIN Leather Characteristics: An Overview
🐄 Full Grain Leather — What You Need to Know ✨
| Topic | Details |
|---|---|
| 🔹 What It Looks Like | Celebrated for natural beauty & authentic imperfections. Each mark tells a story! You may see: • Fat wrinkles & growth lines • Tiny pores & follicles • Scars, scratches & grain variations Every hide is 100% unique — no two bags are the same! |
| 🥾 Full Grain Leather Upper | In shoes/boots, refers to the part above the sole made from full grain leather — durable & premium finish. |
| 🌍 Where It Comes From | Sourced from the outermost layer of the hide, just beneath the hair. Exclusively cowhide for Nalah bags (other sources: goats, pigs, sheep, ostriches, alligators, kangaroos). |
| 🏭 How It’s Made | 1. Preparation: Preserve, soak, liming, hair removal, hide splitting 2. Tanning: Stabilizes hide; chrome-free vegetable tanning when possible 3. Crusting: Re-tanning, softening, coloring, lubricating 4. Optional Finishing: Oiling, polishing, burnishing for texture/protection |
| 🎨 Types of Full Grain Leather Finishes | • Pebbled: Embossed texture • Burnished: Antique-style polished finish • Oiled: Soft, flexible, water-resistant • Tumbled: Drum-tumbled for extra softness & pronounced grain |
| 🧴 Maintaining Full Grain Leather | • Wipe occasionally with dry/slightly damp cloth • Condition with leather cream or light olive oil • Store in cool, humidity-controlled space (~40–50%) • Always patch test products first |
| 🛡️ Protecting Leather | Use leather protectants/sealants to retain moisture & resist dirt. Polishing optional for extra shine & protection. |
| ⏳ Lifespan | With proper care, can last a lifetime, 5x longer than fabric, and develops a beautiful patina over time. |
| 📏 Thickness | Varies by product. Strong full grain leather relies on tight, interwoven fibers, not just thickness. Lower-quality leather wears faster. |
| ⚖️ Full Grain vs Other Leather Types | • Corrected Leather: Sanded & embossed, lower quality • Genuine Leather: Often lower-quality split leather, less durable • Split Leather: Lower hide layers, used for suede, less durable • Nubuck vs Suede: • Nubuck: Sanded grain side, more durable • Suede: Split side, softer but delicate |
Need a Replacement Plastic Screw Cap for your Handle?
🔩 Need a Replacement Screw Cap?
| Topic | Details |
|---|---|
| 🛠️ Why Replace? | Over time, plastic screw caps can become a little loose — this is normal with regular use. Check caps regularly to keep your bag looking and functioning its best. |
| 🛒 How to Replace | Plastic screw cap replacements are available directly on our website. |
| 💰 Cost | Replacement screw caps are R25 each (excluding delivery). |
| ⚠️ Important Note | Missing screw caps are not covered under our Returns Policy. Make sure to select the correct cap to match your current ones |
Handbag Warranty
Repairs on Products
Gift Cards & Vouchers
Gift Cards
🎁 Nalah Gift Cards — Quick Guide ✨
| Topic | Details |
|---|---|
| ⏱️ Processing & Delivery | • Gift Cards are emailed with a unique code once payment is received. • Allow up to 24 hours for processing during business hours. • Orders after hours, weekends, or public holidays are processed next working day. • Gift Cards are sent only after being loaded onto our system. |
| ⚠️ Usage & Restrictions | • Non-refundable & cannot be exchanged for cash. • Redeemable only on our website — not at stockists, via email, or WhatsApp. • Valid for 3 months from date of issue; expiry date shown on card. • Expired cards are no longer accepted — no exceptions. • Policies are strictly enforced. |
| 💰 Additional Info | • Gift Cards exclude courier/delivery fees. • Shipping costs are charged separately at checkout. |
| 🛒 Redeeming Your Gift Card | 1. Add items to your cart. 2. Go to Checkout. 3. Under “Have a coupon?”, click Enter your code. 4. Enter your Gift Card code and click Apply. 5. Select delivery option (shipping extra). 6. Pay any remaining balance. 7. Click Place Order. 8. Receive order confirmation email. |
| 📩 Questions? | Contact us at info@nalahbags.co.za. |
| 📄 Full Terms | View details in our Terms & Conditions of Sale, Section L |
✨ Redeeming Your Gift Card
🎁 Redeeming Your Gift Card — Website Only ✨
| Step | Instructions |
|---|---|
| 🌐 Where to Redeem | Gift Cards can be used exclusively on our website. Not redeemable at stockists, via email, or WhatsApp. |
| 🛒 Step 1: Add Items | Browse our website and add your items to the cart. |
| 🧾 Step 2: Checkout | Go to Checkout. |
| 💳 Step 3: Enter Code | Under “Have a coupon?”, click Enter your code. Type in your Gift Card code and click Apply. |
| 🚚 Step 4: Delivery | Select your delivery option (shipping fees are charged separately). |
| 💰 Step 5: Pay Balance | If there’s any remaining balance, choose a payment method and pay the difference. |
| ✅ Step 6: Place Order | Click Place Order. |
| 📩 Step 7: Confirmation | You’ll receive an order confirmation email once your order is successful |
Vouchers/ Discounts/ Promotional Codes
💸 Promo Codes — Quick Guide ✨
| Topic | Details |
|---|---|
| ⏳ Validity | Promo codes are valid for a limited time only. Expired codes cannot be extended. |
| ⚠️ Restrictions | • Only one promo code per order — cannot combine codes • Cannot be used to purchase Gift Cards • Does not apply to sale or promotional items (already discounted) • Redeemable only on our website |
| 🛒 Redeeming Your Promo Code | 1. Add items to your cart on our website. 2. Go to Checkout. 3. Under “Have a coupon?”, click Enter your promo code. 4. Type in your Promo Code and click Apply. 5. Select your delivery option (shipping charged separately). 6. Pay any remaining balance. 7. Click Place Order. 8. Receive order confirmation email |
Stockists
I am looking for a Store or Stockist near me
I would like to become a Nalah Reseller or Stockist
Handbag Inner Information and Sizings
information about the Nalah Inners
👜 Handbag Inners — Quick Guide ✨
| Topic | Details |
|---|---|
| 🎯 Designed for Specific Bags | Each inner is specially made to fit a specific handbag style. Matching handbag is shown in the product description and image. |
| ❌ Not Interchangeable | Inners cannot be used with other bag designs — each style is unique. |
| 👤 Customer Responsibility | Nalah Bags cannot offer refunds or exchanges if an incorrect inner is purchased. Ensure compatibility before ordering. |
| 📏 Sizing Accuracy | Review product descriptions and dimensions carefully. Each inner has unique sizing, structure, and attachment points. |
| 💬 Need Help? | Unsure which inner to choose? Contact us — we’re happy to assist! info@nalahbags.co.za |
| 🔄 Discontinued Styles | Older styles (e.g., Vinyl Silicone Range) may be custom-made with current fabrics. Contact our office for options |
Discontinued Vinyl and Silicone Handbags
Ordering Inners or Handles for Vinyl Silicone Handbags
👜 Discontinued Handbag Inners — Quick Guide ✨
| Topic | Details |
|---|---|
| 🔹 Custom-Made Inners | For Classic or Mini Vinyl Silicone handbags (discontinued), we can create a custom inner using fabrics currently available. Full grain leather handles are also available. |
| ❌ Do Not Use Standard Inners/Handles | Standard inners or handles on our website will not fit discontinued styles. Incorrect items are not eligible for return or exchange. |
| 👤 Customer Responsibility | Each inner is specifically made for a designated handbag style (shown in product descriptions). Inners are not interchangeable between bags. |
| 📏 Sizing Accuracy | Every inner has unique sizing tailored to its matching bag. Double-check descriptions and dimensions before ordering. |
| 💬 Need Help? | Unsure which inner or handle to choose? Contact our office — we’ll guide you through options and help place your custom order: info@nalahbags.co.za |
| ⚠️ Refunds & Exchanges | Nalah Bags cannot be held responsible for incorrect purchases of inners for discontinued or other styles |
Leather Strap lengths
I want a longer Strap than the standard
🔗 Strap Length Options
- All Nalah straps come in a standard industry length. Lengths are displayed on the product.
- Need extra length? You can select an extended strap (up to 1.6m) when placing your order. Products have the option.
- Extra-length straps are R320 each.
🛒 How to Order
- Select the extended strap option at checkout.
- Forgot to add it? No worries — you can still order it within 24 hours after placing your order.
- If you decide after receiving your handbag, you can still purchase the extra strap at R320 (excluding delivery).
⚠️ Please note:
- We do not offer trade-ins, exchanges, or cash back on standard straps.
- Extended straps are an outright purchase only if placed after you received your order
