Electronic Funds Transfers (EFT) Policy

EFT PAYMENT POLICY

⚡ Quick Guide (At a Glance)

Step

What You Need to Do

Why It Matters
🔐 Immediate Payment Pay via EFT immediately after placing your order. Secures your order and avoids cancellation.
🧵 In-Stock Items Pay within 2 hours for fast-selling bags (Wallet, Lindie, Petite Lianay 2.0). We cannot reserve stock without payment.
📌 Reference Always use Order/Invoice Number as payment reference. Prevents delays in allocating your payment.
📤 Send Proof Email: info@nalahbags.co.za 📲 WhatsApp: 071 224 8336 Helps us prepare your order faster.
⏳ Processing Time Payment must reflect in our bank account. Regular EFTs can take up to 48 hours. Order stays “On Hold” until funds clear.
🛍️ Promos & Sales Pay immediately to lock promo price. Late payments = no discount.
✅ Once Confirmed You’ll get an email, order updates to “Processing.” We begin preparing your handmade Nalah Bag. 💛

📋 Full Policy Details:

  • Immediate Payment Required: Orders will only begin production/dispatch once funds reflect.
  • In-Stock Items: Must be paid within 2 hours. Orders may be cancelled without notice if not received.
  • Order Status: Stays On Hold until cleared. Proof of payment alone doesn’t update status.
  • Processing Hours: Allocations are done Mon–Fri, 08h00–17h00. Payments after hours/weekends are processed the next business day.
  • Promotions & Sales: Payment must be made before promo ends. Late payments won’t qualify.
  • Limited Stock: Prompt payment is essential.
  • EFT Reference: Always use Order/Invoice Number (not name).
  • Proof of Payment: Send via email or WhatsApp (details above).
  • Confirmation: Once cleared, you’ll receive an email, and your order moves to Processing.

💛 Thank you for following these steps — this ensures we can craft, prepare, and dispatch your Nalah Bag without delays!

ORDER STATUS REMAINS “ON HOLD”

📩 Order Status & Payments – Quick Guide

Status / Step

What It Means

Important Notes
📩 On Hold Order stays On Hold until payment reflects. Proof of payment alone does not update status.
⏳ Allocation Times Payments allocated Mon–Fri, 08h00–17h00. After-hours/weekend payments → next business day.
🏦 Bank Clearing EFTs can take up to 48 hours if not immediate. Faster with Immediate Payments.
✅ Confirmed Once payment clears, you’ll get an email. Order updates to Processing & bag prep begins. 💛

Merchant Payments (Payflex, Payjustnow, Yoco,Payfast)

Merchant Payments (Payjustnow, Payflex, Yoco, Payfast)

📢 Payment Methods Policy – Quick Guide

Method Status Notes
💳 Payflex ✅ Available Shop now, pay later option. Minimum order R500 to qualify
💳 Yoco ✅ Available Secure card payments
💳 PayFast ✅ Available Instant EFT, debit & credit card options
🏦 EFT ✅ Always available Safe, reliable, and secure
💳 PayJustNow ❌ Discontinued No longer supported

🔔 Important Notes:

  • Nalah Bags may add, remove, or discontinue payment providers without prior notice.
  • Payflex is subject to a minimum order of R500 to qualify
  • If a provider experiences technical issues, it may be temporarily disabled for a smoother checkout.
  • EFT will always remain available as a secure fallback option.
  • Certain products on our website may have an EFT-only policy and do not qualify for merchant payments.

💛 Thank you for your understanding and continued support!

Exclusions from Merchant Payments (Payflex, Payjustnow, Yoco)

🔔 Important Notes:

  • Nalah Bags may add, remove, or discontinue payment providers without prior notice.
  • Payflex is subject to a minimum order of R500 to qualify.
  • If a provider experiences technical issues, it may be temporarily disabled for smoother checkout.
  • EFT will always remain available as a secure fallback option.
  • Certain products on our website may have an EFT-only policy and do not qualify for merchant payments.
  • When using discount coupon codes, only EFT payments are accepted — merchant payments are not permitted.

    💛 Thank you for your understanding and continued support!