🛠️ Nalah Bags – 6-Month Standard Repair Warranty Quick Guide

✅Included (Covered)	❌ Excluded (Not Covered)
✅Faulty zippers	❌Regular wear and tear from daily use
✅Broken or faulty buckles	❌Scratches, scuffs, or creases from use
✅Loose, unraveling, or coming apart stitching (excluding scuff damage)	❌Natural leather features (bite marks, veins, scars, burn marks, surface scratches)
✅Broken or improperly attached rivets	❌Negligence, misuse, or improper care
✅Non-working magnetic closures	❌Liquid damage (water, sea air)
✅Malfunctioning strap clasps and trigger Hooks	❌Electrical surges or environmental exposure
✅Handles that are unstable, detaching, or not functioning properly	❌Unauthorized alterations
	❌Natural stretching or softening of leather
	❌Loss of shape or frame bending over time
	❌Sun damage or fading
	❌Color or texture differences due to natural leather variation
	❌Products that match description but do not meet personal preference
	❌Isolated darkening / patina from oils, friction, moisture, or environmental conditions

Items must be unused and in original packaging if received within 7 days
Items within the 6 month warranty must be emailed once manufacturing defect is noticable.
Darkening or patina in specific areas is natural and non-repairable and not part of our 6 month Warranty Policy
Nalah Bags is not liable for damage from negligence, misuse, or lack of care or general wear and tear.

EMAIL SUBJECT : Warranty Repair – [Order Number]

Item Condition – Only items included in our Policy are accepted
Submit Documentation – Clear images + description + order confirmation
Inspection Approval – Our team confirms if repairable (response within 3 business days)
Repair Timeline – 7–10 business days (excluding courier transit and weekends/public holidays)
Repair Completion & Return – Tracking number provided; total process ~15 business days

🔧 Nalah Bags – Repairs Quick Guide

✅ Repairable Items	❌ Not Repairable (Excluded / Wear & Tear)
✅Faulty zippers	❌Regular wear and tear
✅Broken or faulty buckles	❌Scratches, scuffs, or creases from daily use
✅Loose or coming apart stitching (excluding scuff damage)	❌Natural leather features: bite marks, veins, scars, burn marks, surface scratches
✅Broken or improperly attached rivets	❌Negligence, misuse, or improper care
✅Non-working magnetic closures	❌Liquid damage (water, sea air, etc.)
✅Malfunctioning strap clasps and Trigger Hooks	❌Electrical surges or environmental exposure
✅Handles that aren’t functioning properly excluding Screw Caps this not part of repairs	❌Unauthorized alterations
✅Warped or bent frames of reinforced handbags	❌Natural stretching or softening of leather
	❌Loss of shape or frame bending from normal use
	❌Sun damage or fading
	❌Color or texture differences due to natural leather variation
	❌Products that meet description but do not suit personal preferences
	❌Isolated darkening / patina from oils, friction, moisture, or environmental factors

Repairs outside warranty are a paid service; costs are based on inspection
Courier fees (to/from factory) are the customer’s responsibility
Repairs only begin after full payment of the quote
Darkening or patina in specific areas is natural and non-repairable
Nalah Bags is not liable for damage from negligence, misuse, or lack of care

Subject: REPAIR – [Order Number]

Item Condition – Only items for repair are accepted; used items cannot be exchanged
Submit Documentation – Clear images + description + order confirmation
Inspection Approval – Our team confirms if repairable (response within 3 business days)
Receive Quotation – Includes repair costs + return courier charges
Accept & Pay – Repairs start only after payment
Send Item – Use courier or Pudo Locker; shipping at your cost
Repair Timeline – 7–10 business days (excluding courier transit and weekends/public holidays)
Repair Completion & Return – Tracking number provided; total process ~15 business days