Christmas orders:

• To ensure stock for the Christmas season, all orders must be placed no later than mid-October.
• No late or rushed orders will be accepted.
• All Christmas orders are final as of mid-October 2025.

Stock recommendation: We recommend maintaining sufficient inventory to ensure uninterrupted supply and to avoid long waiting periods.

Shipping Policy for Stockists / Pharmacies / Shops / Boutiques

Updated January 2025

All products for stockist and wholesale orders are made to order.

• Manufacturing lead time:  Minimum of 6–8 weeks.

• The standard retail production time of 20–22 business days does not apply to bulk or stockist orders.

• All timelines stated exclude courier/shipping time.

• Shipping timeframe: Approximately 5–7 business days to your location (subject to courier service availability).

• Direct-to-customer shipping: Nalah Bags will not ship products directly to your customers.

• Stock recommendation: We recommend maintaining sufficient inventory to ensure uninterrupted supply and to avoid long waiting periods.

Ordering Process

• Step 1: Place your order via email at info@nalahbags.co.za.

• Step 2: Provide a clear description of the product, including Product Name, Colour, and any variations required.

• Step 3: You will receive an invoice for payment.

• Step 4: Once payment is made and funds reflect in our bank account, manufacturing will commence.

• Step 5: Manufacturing for all bulk orders takes a minimum of 6–8 weeks (excluding shipping time).

Minimum Order Quantities & Confidentiality

Confidentiality Notice:
Our wholesale price list is strictly confidential and intended solely for approved recipients. Any unauthorised sharing or distribution to third parties — including individuals or other businesses — is strictly prohibited and may result in the immediate termination of wholesale privileges and/or legal action.

Important: If an order is placed and the minimum order quantities are not met, the order will not be processed.

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Special Colour Leathers 

Special colours are priced slightly higher than Tan and Brown and require a minimum order of 3 bags per colour for ALL styles of our Handbags:

• 🖤 Black

• 💛 Mustard

• 💚 Green

• 💗 Hot Pink

• 🌸 Pastel Pink

• 🌿 Mint Green

• 🔵 Bright Blue

• 🍷 Wine Red

• 💠 Light Blue

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Minimum Order Requirements by Product

1. Classic Pique Handbags

   • Minimum order: 3 bags (any colour)

2. Half Moon Bags

   • Minimum order: 3 bags (any colour)

3. Lindie Bags

   • Tan & Brown: Minimum 3 bags (combined) to qualify for wholesale pricing

   • Special Colours: Minimum 3 bags per colour

4. Liezl Wallet Bags

   • Special Colours: Minimum 3 bags per colour to qualify for wholesale pricing

5. Petite Lianay 2.0

   • Tan & Brown: Minimum 2 bags to qualify for wholesale pricing

   • Special Colours: Minimum 3 bags per colour

6. Desiree 2.0 & Original Desiree

   • No minimum quantity required — order any amount

7. Davine Moon Bags/ Xia Multi Purpose / Chane Sling Bag

   • Minimum 3 bags per colour to qualify for wholesale pricing

8. Elsabe 2.0/ Nappy bags/ Laptop Bags 

   • Minimum 3 bags per colour to qualify for wholesale pricing

🔒 Nalah Bags Refund Policy

Clear. Fair. No Surprises.

At Nalah Bags, each item is crafted with intention, precision, and care—just for you. Because of the made to order nature of our leather goods, we do not offer refunds under any circumstances.

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🚫 No Refunds – Made to Order Products 

All of our leather items are made to order, meaning they are created specifically based on your selection. As such:

• Refunds are not available for any reason, including change of mind, production time, or preference and Sizings.

• By placing your order, you agree to these terms.

👜 Nalah Bags Returns & Exchange Policy

Because Your Bag Deserves the Best 💛

At Nalah Bags, every item is handcrafted with precision and care. Since our products are made to order, our policy is designed to reflect the bespoke nature of what we create.

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✅ We Accept Repairs or Exchanges Only If:

• 🛍️ You received the wrong item

• 🧵 There is a clear manufacturing defect upon arrival

📩 All issues must be reported within 7 days of receiving your order.

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❌ We Do Not Accept Returns or Exchanges For:

• 🔁 Change of mind

• 🎨 Colour variation

• 📏 Size or strap length preference

• ❌ General dissatisfaction not linked to a defect
  (e.g. “not suitable” — our handbags are intended for handbag use only)

📹 We provide videos and detailed sizing guides on our website to support informed purchases.
🧵 Please note: There is no general right of return for made-to-order goods.

We also do not accept returns due to:

• 🕰️ General wear and tear

• 🚫 Misuse, neglect, or improper care

• 💧 Discoloration, staining, or colour transfer from other items

Returns & Defects Assessment Policy Waiting times: 

When you send a return or defective item back to us, please allow 5–7 business days for us to carefully inspect and assess your parcel.

This thorough process helps us ensure that all returns and exchanges meet our quality standards.

We appreciate your patience during this time. You can expect to receive the outcome by the 7th business day after we receive your parcel.

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🧵 Handcrafted, Made-to-Order – Please Note:

• ✔️ Returns are only accepted for manufacturing defects

• 🙅‍♀️ Items used for anything other than personal use are not eligible

• 📐 Strap lengths and sizes are fixed

• 🎨 Subjective preferences do not qualify as reasons for return

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🐂 Important Notes on Leather

Leather is a natural material and may respond to its environment. These are not defects:

• ☀️ Lightens with sun exposure

• 🧴 Dries out without proper conditioning

• 🟤 Absorbs colour from spills, dust, or contact with fabrics

🔍 Dark Spots or Changes – Not a Defect

Dark, spot-specific marks may occur from:

• 💦 Moisture or water exposure

• 🖐️ Oils from your hands or skin

• 🔄 Friction and daily wear

• 🌿 Environmental conditions

✨ Our Diesel leather is natural, untreated full-grain leather — these rich, evolving tones are part of its unique patina, not flaws.

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🔄 Incorrect Inners for Non-Compatible Bags

• 🧵 Each inner is crafted for a specific handbag design and labeled clearly on our site

• 🚫 Inners are not interchangeable

• ❌ Incorrect inners are not eligible for return or exchange

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⏳ Order Cancellations & Product Changes – STRICT 48-Hour Window

• ⏱️ Within 48 hours: Changes may be considered on a case-by-case basis

• 🧵 After 48 hours: No cancellations, changes, or refunds, as production has begun

Nalah Bags reserves the right to decline late requests.

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📦 Return Conditions (If Approved):

To be eligible for exchange or repair:

• ❗ Item must be unused and in like-new condition

• 📦 Include original packaging (box, tissue, tags)

• 🔍 Items with wear, scratches, or damage will not be accepted

• 🕒 Report issues within 7 days of delivery

Nalah Bags reserves the right to reject items that don’t meet these conditions.

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🧷 What Qualifies as a Manufacturing Defect?

• 🔁 Malfunctioning zippers

• 🔩 Broken clasps, buckles, or rivets

• ✂️ Faulty stitching

• 👜 Strap or handle detachment

⚠️ Wear and tear or accidental damage do not qualify.

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🛡️ Warranty – Within 6 Months of Use

If a manufacturing defect arises within 6 months, refer to the “Defective Product” section in our Terms & Conditions.
We’re happy to help. 💛

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🚫 Final Sale – No Returns or Exchanges On:

• 🏷️ Sale, promo, or Black Friday items

• ⚠️ Items marked as factory-flawed

• 🎁 Gift cards

• 📸 Photoshoot Sample Collection
  (Lightly handled for showroom use or editorial purposes)

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🎨 Colour & Product Disclaimer

Each Nalah bag is custom-made and photographed under professional lighting.
Some variation in colour, tone, or grain is normal and part of the handcrafted experience.

Please:

• 🔍 Review descriptions and measurements carefully

• 🖐️ Understand that no two bags are identical — that’s the charm of slow fashion

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💕 Thank You for Supporting Thoughtful Design

These policies help us maintain our commitment to high-quality, intentional craftsmanship.
If you need help, we’re always here — with transparency and respect.

— The Nalah Bags Team