👜 Nalah Bags – Terms & Conditions of Sale

Quick Reminder:
When you place an order — online, via invoice, at a stockist, market, or for any custom/corporate order — you agree to our Terms & Conditions. We update these policies occasionally to improve your experience.

SECTION A: Exchanges, Refunds, Returns & Cancellations

All bags and products are made-to-order, so refunds aren’t possible.
Defects or wrong items: report within 7 days.
Sale & promo items: final sale only.
Signature Collection: includes a 6-month repair warranty (Curated excluded).
No returns for change of mind, colour/size, or after 48 hours.
Inners only fit the bags they’re listed for — check before ordering.
Cancellations: allowed within 48 hours only.
No refunds if delivery arrives within the 23–25 business day timeframe, even if earlier delivery was requested.

Detailed Return and Refund Policy: RETURN & REFUND POLICIES – Nalah Bags

SECTION B: Shipping Policy

Delivery Options:

Pudo Locker → Locker: R89
Pudo Locker → Door: R110
Door Delivery: R200+
Provide all delivery details (name, street, city, province, postal code) for locker deliveries.
Pre-orders: expect delivery in 23–25 business days.
Tracking becomes available within 24 business hours after shipping.
Delays may occur due to quality checks, holidays, or material shortages.

Pre-Orders & Manufacturing:

Each bag is handcrafted with care, so early delivery isn’t possible.
Production: 20–22 business days
Courier delivery: +2–3 business days
Total delivery: 23–25 business days

💛 Thank you for your patience — your bag is being made with love and attention to detail!

Detailed Shipping Policy: SHIPPING POLICIES – Nalah Bags

SECTION C: Upgrades & Changes

Styles, hardware, or finishes may change or be discontinued — we always aim to offer the best available.

SECTION D: Sales, Promotions & Influencer Codes

Sales & Promos:

Sale & promo items are final sale (unless faulty).
Only one discount code per order.
Gift cards cannot be combined with promos.

Influencer Codes:

Online only, not valid at markets.
Not valid on discounted or excluded products.
Payment with codes: EFT only (Payflex & Yoco not available).
Some items, including sale items, may be excluded.

💡 Tip: Apply your promo code at checkout — discounts cannot be applied retrospectively.

SECTION E: Care Instructions & Guides

Please refer to our Ultimate Care Guide for tips on keeping your Nalah bag beautiful.

Check the guide before cleaning spills or spots.
Unsure about a product? Contact us first — some chemicals may permanently damage your leather.

Detailed Ultimate Care Guide: NALAH CARE GUIDE – Nalah Bags

SECTION F: Repairs Outside Warranty

Repairs after 6 months are available for a small fee.

Detailed Repair Policy: Standard Repair Warranty – Nalah Bags

SECTION G: Reseller Disclaimer

Only purchases from official stockists are covered. We cannot support items from unverified resellers.

SECTION H: Leather Colour & Marks

Natural marks, scars, and scratches are part of full-grain leather’s charm.
Colours may vary slightly on screens.

SECTION I: Quality Control

Every bag is carefully checked before shipping, with reference photos kept for quality records.

SECTION J: 6-Month Repair Warranty

Applies to Signature Collection only.
Covers factory faults, not normal wear or misuse.

Detailed Warranty policy: Standard Repair Warranty – Nalah Bags

SECTION K: Fashion Colours

Fashion colours (e.g., Wine Red, Mustard, Hot Pink, Blue, Green) are limited and not kept in stock.
Availability is confirmed after your order is placed.
If unavailable, you may select standard colours (Tan, Dark Brown, Black).

💡 Tip: Contact us in advance to check stock availability.

SECTION L: Gift Cards

Valid 3 months from issue.
Redeemable online only.
Not refundable or exchangeable for cash; excludes shipping.
Enter the code at checkout.

SECTION M: Customization & Straps

All styles are made exactly as pictured — no embossing, strap changes, or resizing.
Extra-long strap (160 cm) available at checkout for a small additional cost.
All other straps are standard length; check the product page to ensure a perfect fit.

SECTION N: Payment Policy

Production/shipping starts once funds reflect.

EFT payment:

In-stock items: pay within 2 hours to avoid cancellation.
Promo/Sale orders: must be paid before deal ends.
Always use your Order/Invoice number as reference.

Payment Methods:

Method	Status	Notes
Payflex	Available	Shop now, pay later (min order R500)
Yoco	Available	Secure card payments
PayFast	Available	Instant EFT, debit & credit card
EFT	Always available	Reliable fallback option
PayJustNow	Discontinued	No longer supported

💡 Note: Nalah Bags may add or remove payment providers. EFT is always available as a secure fallback. Some products may be EFT-only.

Detailed Payment Policy: PAYMENT POLICIES (EFT & MERCHANTS) – Nalah Bags

SECTION O: Stockists

Stockist orders: production 6–8 weeks.
Standard 20–22 days does not apply for bulk orders.
Courier adds 5–7 business days.
Nalah Bags does not ship directly to stockist customers.

SECTION P: Pre-Orders / Manufacturing / Delivery

Production Timeline (20–22 business days) + 2–3 days courier delivery = 23–25 business days.

Production Stages:

Days 1–5: Leather & hardware ordered → ETA in profile
Days 6–10: Materials arrive → order joins production queue
Days 11–18: Handcrafting in progress
Days 19–22: Final touches & inspection

💛 Early delivery is not possible. Thank you for your patience — your bag is made with care, just for you.

Detailed Pre Order Policy : PRE ORDER POLICY – Nalah Bags

SECTION Q: Custom & Corporate Orders

Looking to elevate your brand with premium handcrafted leather goods?
We’d love to collaborate!

Corporate gifting with Nalah designs (we do not rebrand under other names).
Custom creations designed exclusively for your business.

Nalah Trademark and Copyright Information

Nalah bags are protected by our Registered Trademark 2020/15529 Class 18 Leather Goods

The Nalah TM is safeguarded by both registered and unregistered trademarks of the Company and other individuals (jointly referred to as the “Trademarks”), and it is prohibited for any entity or individual to utilize them without written authorization from the respective Trademark owner. No content on the website should be interpreted as granting, either explicitly, implicitly, via estoppel, or in any other manner, any permission or entitlement to use any Trademark showcased on this site without our approval. This encompasses all our products and designs.

OVERVIEW

This website is operated by Nalah Bags and Accessories Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Nalah Bags. Nalah Bags offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor for Retail purposes nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services or legal action.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

No cash refunds on any leather items, only exchanges are allowed if it meets the criteria as explained in our Returns Policy.

As we make use of 100% natural raw leather, it is important to understand that no hide ever looks the same.
The difference in colour and texture of the leather is what makes our bags so unique. Markings in the leather are also 100% normal, this is what gives your bag the perfect look when ageing. We will not accept any returns for differences in colour, texture or markings on the bags, as these are normal and totally unavoidable when handling the bag or the tanning process.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION & Privacy Policy (POPI)

Privacy Policy

It is Nalah bag’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.nalahbags.co.za (hereinafter, “us”, “we”, or “www.nalahbags.co.za”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms of service posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service.

a). Personally-Identifying Information

Certain visitors to Nalah Bag’s websites choose to interact with Nalah Bags in ways that require Nalah Bags to gather personally-identifying information. The amount and type of information that Nalah Bags gathers depends on the nature of the interaction.

b). Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

c). E-commerce

Those who engage in transactions with Nalah bags – by purchasing Nalah Bag’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Nalah bags collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Nalah Bags. Nalah Bags does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

d). Contact Information

This privacy policy was created at privacyterms.io privacy policy generator. If you have any questions about our Privacy Policy, please contact us at: info@nalahbags.co.za

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall NALAH BAGS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless NALAH BAGS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current and updated version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Info@nalahbags.co.za.

TERMS & CONDITIONS