🔍QUICK TRACKING- Order in progress:

Enter the following details:

Order Number: (5 digits)
Email Address: (same as your confirmation email)

⬇️ Scroll down to Tracking Events / Information to view all notes and updates on your order. Tracking will appear below⬇️ your order details⬇️

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

⬇️ Scroll to Tracking Events / Information to view all notes and updates on your order. Tracking will appear below your order details.

📦 Tracking Link – Shipped Packages:

Once your order is completed, you’ll get an email with the subject:
“Your order is completed and dispatched. Tracking details below.”

⚠️ Please wait 24 hours before tracking — this gives the courier time to collect your parcel or for us to deposit it in a locker.

🔎 How to Track Your Parcel:

  1. Find your Tracking / Waybill number in the completed order email or in your profile.
  2. Click the red tab Courier & Locker Tracking ⬇️below⬇️
  3. Enter your waybill number and press Track.
  4. View your parcel updates — In transit, Out for delivery, Ready for collection, or Delivered.
Courier Guy and Locker Tracking (Enter Waybill)

🔍 Detailed Information on Manufacturing & Tracking Your Order 🔍

Here’s what you can expect from the moment your order is placed until it arrives at your door:

Track Your Order During Production

🔎 Check on Your Order — Super Easy ✨

Step / Topic

Details
2️⃣ Easy Ways to Track 1. Via Your Profile
• Log in with the email used when ordering
• Not registered? Sign up & request a password
• Check Junk/Spam if you don’t see the email
• Go to Tracking section for updates
2. Order Tracking Page
• Enter your 5-digit order number + email
• Scroll down for tracking info

⚠️ Note

 All updates are in your profile — we don’t send progress updates via WhatsApp or email.

⚠️All Pre Order Items take the full 20-22 Business days to manufacture- this excludes Courier days. Take note that delays may occur from time to time. This will be noted on your profile.

You can expect delivery of your order between 23-25 Business days.

✨ At Nalah Bags, every piece is carefully handcrafted to ensure the highest quality.
Because of this, we’re unfortunately unable to rush orders.

⏳ Production takes the full 20–22 business days, followed by an additional 2–3 business days for courier delivery.

We truly appreciate your patience — your bag is being made with love and attention to detail, just for you. 💛

Full Pre Order Policy: PRE ORDER POLICY – Nalah Bags

📊 What You’ll See

 • Progress from ETA & production → shipping
• Updates show key milestones, not daily
• Notes on potential delays will appear here with new ETA dates.

🛠️ Production Timeline (20–22 Business Days) 

Production excludes courier days of 2-3 Business days

 • Days 1–5: Leather & hardware ordered → ETA in profile
• Days 6–10: Materials arrive → order joins production queue
• Days 11–18: Handcrafting in progress
• Days 19–22: Final touches & inspection at Nalah HQProduction timeline excludes courier delivery days.Expect delivery between 23-25 Business days

❌ Early delivery is not possible — manufacturing times cannot be shortened

📧 Once Your Bag is Ready

 Email subject: “Your order is completed and dispatched. Tracking details below.”
• Courier tracking activates once parcel is collected (business hours only)
• No collections/deliveries after hours, weekends, or public holidays

🚚 Delivery Notes

 • If ETA falls on a weekend/holiday → delivery next business day
• Courier Guy or Pudo sends a message when parcel is out for delivery or ready for collection

💛 Patience Rewarded

 Every Nalah Bag is handcrafted with love — thank you for waiting, she’s worth it! ✨

❌ Early delivery is not possible — manufacturing times cannot be shortened

Shipping Policy

SHIPPING POLICIES – Nalah Bags